Team Members
October 2009
How to…
Keep the Unit Secure
What you need to know
•
Read – understand – and sign the Cash and Security policy.
•
Read and sign the security procedures letter.
•
Never leave the unit unattended.
•
Back of house doors, windows and storage areas must be secure at all times.
•
Count money out of sight of customers - always back of house.
•
Till drawers must be kept shut when not in use.
•
Use counter caches to put £50, £20 and £10 notes in – never keep more than a total of £50 in notes in your till
drawer at any time.
•
Never transport cash openly in or outside the unit.
•
All suspicious persons and packages must be reported IMMEDIATELY to your line manager.
•
There are no bins in any public areas as they could be used to hide bombs.
•
Every site has a security company or British Transport Police (BTP) contact who will deal with all security issues.
How we do it…
•
Discuss the security in your unit with your buddy around
the areas shown on the plan including:
•
Blind spots where customers cannot be seen (e.g. pillar).
•
CCTV.
•
Cash movement.
•
Stock control (including high
value cigarettes & alcohol).
•
Passwords and codes –
e.g. to access tills, secure areas.
How we do it…
• Being aware at all times of possible suspicious
persons and packages.
• Reporting anything suspicious to your Line
Manager IMMEDIATELY.
• Keeping security codes and passwords safe
and not passing them on to anyone.
• Wearing station ID at all times if it has been
issued to you.
• Not leaving anything in public areas which
could be used to hide bombs e.g. deliveries,
bins or trolleys.
• Not revealing any information regarding
team members, clients or the Company
to unauthorised persons.
• Challenging unaccompanied visitors in back
of unit and secure areas to ensure they are
supposed to be there.
• Making sure you are not followed
when entering the unit.
• Not bringing personal cash or valuables into the
unit. They should be kept in a locker or given to
the manager to keep safe.
• Keeping the unit tidy as this will make it easier
to spot things that should not be there.
• Not putting yourself or others at risk.
Your challenge…
• Identify 3 suspicious customer behaviours.
• What should you do if you see a customer do-
ing one of those 3 suspicious behaviours?
• Find out which doors need to be kept locked at
all times.
• Find out how to contact the local security or
BTP office for your site.
• Find out what security systems you have in
place and how to use them.
•
Customer bags & property.
•
Doors & windows.
•
Equipment –
e.g. computers, HHT’s.
•
Panic buttons.
