2. In what amount of time should a customer be greeted?
3. In what amount of time should a customer be served in? What is the allowance for hot drinks?
dispensed?
1. List the Five Steps of Great Customer Service in the correct sequence.
Team Members
March 2009
Deliver the 5 Steps to Great Customer ServiceTest
How to…
1.
2.
3.
4.
5.
Team Members
March 2009
Trainee Name and Signature
Trainers Name and Signature
Date of Test
Pass Rate 80% - Result%
Re-train and test if below 80%
Follow Up Required
