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Team Members

October 2009

How to…

Report an Accident

What you need to know

  

Accidents can be prevented.

  

Recording accidents, and investigating their causes,

helps prevent recurring incidents in the future.

  

All accidents to employees, customers, members
of the public, client staff, contractors or visitors must 
be reported on the Company Accident Report and 
Investigation Form.

  

Every unit must have an Accident Book.

  

Anyone witnessing an accident in the workplace
should complete a Witness Statement.

  

“Near misses” 

(i.e. accidents that do not result in an injury

or ill health)

 must be logged on an Incident/Near Miss Record.

  

Contact your Line manager or National Health and Safety
Manager if in any doubt about how or which form to fill in.

  

Only appointed persons can complete an accident report.

  

 Completed forms must not be left in the accident book,
in order to comply with Data Protection Act.

How we do it…

 

 Access the accident book and witness forms and pens
as soon as practical after an accident has occurred.

  

Complete the form as soon after the incident as possible
while memories are fresh.

  

Follow the instructions as detailed in the Accident Book.

 

 Fill in the form in detail – an example of a completed
accident form is provided here and can also be found 
in the Accident Book.

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How we do it… continued

 

 Ask anyone involved in or who observed the accident to complete the witness form in detail.

 

 An example of a completed witness statement is provided here.

 

 Distribute the document copies as instructed in the Accident Book.

Team Members

October 2009

How to…

Report an Accident

You are responsible for…

• Upselling to every customer
• Encouraging your colleagues to upsell
• Knowing your perfect partners
• Knowing your product ingredients 
• Creating a positive selling environment

Your challenge…

•  Upsell to every customer using the methods 

described above

•  Find out your individual ATV and aim to 

increase it by 5% per week

•  With your team, come up with and agree 

your “perfect partners” for your top 20 
selling items