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MOTOROLA INTERNAL USE ONLY 

 

Page 1 

Consumer Solutions & Support 
US Competency Center 
600 North US Highway 45 
Libertyville, Illinois    60048  

Website:  gs.mot.com 

 
 

 

FIELD SERVICE BULLETIN 

 

FSB Number: 

LVCCFSB2005-44

 

Author: Tony 

Bryan 

Date: 

February 23, 2005 

Total No. of Pages:  3 
Subject: 

GSM V220 – 40-Pin Board to Board Connector 

Phone Models:         GSM V220 
Level of Repair: 

2 

 

 

 

Problem 

Service is aware of an issue, identified in factory testing and highlighted by the 
field, on the GSM V220. Some units, returned with various customer complaints 
including “Turn On/Off – No Turn On” and “Display Main – No Display”, were 
found to be caused by poor connection between the flex cable and the PCBA at 
the J932 40-pin connector. In some instances it was found that the flex cable is 
making contact with the edge of the base front housing. See Fig. 1.0 below. This 
prevents the connector from being fully seated and will result in intermittent 
failure after drop. 
 

 

                                                       Fig. 1.0 – Flex Cable is touching edge of F-Hsg 

                         

 

The root cause of the issue has been determined to be a connector shift, due to 
surface pulling tension, during pick & place – SMT process. If connector is shifted 
in the wrong direction edge of flex can contact housing. See Fig. 2.0 below. 
 
 
 
 

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MOTOROLA INTERNAL USE ONLY 

 

Page 2 

Consumer Solutions & Support 
US Competency Center 
600 North US Highway 45 
Libertyville, Illinois    60048  

Website:  gs.mot.com 

                               

 

 

                                              Fig. 2.0 – Flex to Housing Positioning 

 
 
 
Field Service Action 

Customer Returns: 
When servicing GSM V220 customer returns, with various customer complaints 
including “Turn On/Off – No Turn On” and “Display Main – No Display”, where 
the failure is suspected to be caused by poor connection between the flex cable 
and the PCBA at the J932 40-pin connector, then: 

1.  Disassemble the housing and re-seat the flex cable into the J932 board 

connector to determine if the failure is related to this issue. 

a.  If the failure is not related to this issue, then follow normal 

troubleshooting and repair techniques to repair the defect per the 
customer complaint. 

2.  Inspect the positioning of the flex cable, under magnification, to ensure 

that is not contacting the edge of the base front housing. See Fig. 1.0 
above. 

3.  If the flex cable is contacting the edge of base front housing, then replace 

the flex cable to resolve this issue. 

 

 
 
 
 
 
 

Connector

V220 Housing 

0.2mm

Flex with FR4 

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MOTOROLA INTERNAL USE ONLY 

 

Page 3 

Consumer Solutions & Support 
US Competency Center 
600 North US Highway 45 
Libertyville, Illinois    60048  

Website:  gs.mot.com 

 
 
Call Center Action: 

When responding to customer inquires on the GSM V220 product, with various 
customer complaints including “Turn On/Off – No Turn On” and “Display Main – 
No Display”, please direct the customer to have their phone serviced per this 
FSB. 
 

Service Entry Code 

Please ensure that repairs of this type are logged on the Service Link database 
as follows: 
Global M-Claims Codes: 

Customer Complaint Code:  

DIM01 (Display Main – No Display) 
TON01 (Turn On/Off – Can’t switch phone on)

   

Problem Found Code:  

DIM01 (Display Main – No Display) 
TON01 (Turn On/Off – Can’t switch phone on) 

Reference Designator Code:

 J (Connector)

 

Repair Code:  

RAS04 (Reassemble - CSB/FSB) 
RMP10 (Replace Mechanical Part - CSB/FSB) 

 
PRC E-Service Codes: 

Problem Found Code:  

3001 (Display Main – No Display) 
2001 (Turn On/Off – Can’t switch phone on) 

Repair Code:  

1604 (Reassemble - CSB/FSB) 
1310 (Replace Mechanical Part - CSB/FSB)