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MOTOROLA INTERNAL USE ONLY 

 

Page 1 

Consumer Solutions & Support 
US Competency Center 
600 North US Highway 45 
Libertyville, Illinois    60048  

Website:  gs.mot.com 

 
 

 

FIELD SERVICE BULLETIN 

 

FSB Number: 

LVCCFSB2005-1

 

Author: Tony 

Bryan 

Date: January 

3, 

2005 

Total No. of Pages:  2 
Subject: 

GSM V500 Refresh – “Display Brightness Settings” 

 

Phone Models:         GSM V550, V545 
Level of Repair: 

3 

 

 

 

Problem 

Service is aware of an issue identified during NPI analysis of the V500 Refresh 
models. Some units returned with customer complaints of “Display Main – 
Low/Dim Backlight” or “Software Faulty”, were found to have issue were the 
Display Brightness settings do not function properly. When the Display 
Brightness is accessed in the menu (settings>initial setup>brightness) the 
customer is able to adjust the level but there is no corresponding change in 
display brightness. There may be a noticeable change from level 4 to level 5 but 
no change after that and the settings will not save after power cycle.  
 
 
 

Solution 

The correct default Display Settings for all display types has been added to the 
manufacturing flex on versions .074 and later. – Completed 
 

 
Field Service Action 

Customer Returns: 
When servicing any V550 and V545 customer returns, regardless of the 
customer complaint, then: 

1.  Confirm the phone is affected by this issue by attempting to adjust the 

Display Brightness (settings>initial setup>brightness). 

 
 
 

 
 
 
 
 

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MOTOROLA INTERNAL USE ONLY 

 

Page 2 

Consumer Solutions & Support 
US Competency Center 
600 North US Highway 45 
Libertyville, Illinois    60048  

Website:  gs.mot.com 

 
 

a.  If phone does not exhibit this failure, then follow normal 

troubleshooting techniques to repair the phone, per the customer 
complaint. 

2.  Using an approved version of the PST Tool load the Display Settings 

contained in the mini-flex located at the PCS site: (only if the flex version 
to be programmed into the phone is lower than 074) 

3.  Confirm you can now adjust the Display Brightness (settings>initial 

setup>brightness). 

4.  Follow normal troubleshooting techniques to repair the phone, per the 

customer complaint. 

 
Service Inventory: 

5.  Affected inventory of V550/V545 Seedstock should have the mini-flex 

loaded. (only if the flex version to be programmed into the phone is lower 
than 074) 

 
 
 

Call Center Action: 

When responding to Problem Product customer inquires on the GSM V550/V545 
product, were the customer complains of “Display Main – Low/Dim Backlight” or 
“Software Faulty”, please inform the customer of this phone flex issue and direct 
the customer to have their phone serviced per this FSB. 
 
 

Service Entry Code 

Please ensure that repairs of this type are logged on the Service Link database 
as follows: 
Global M-Claims Codes: 

Customer Complaint Code: 

DIM09 (Display Main – Low/Dim Backlight) 
USR04 (User Request – SW Upgrade)

   

Problem Found Code: 

DIM09 (Display Main – Low/Dim Backlight) 

Reference Designator Code: 
Repair Code: 

RPR06 (Reprogram - Phone Feature/Function Setting) 

 
PRC E-Service Codes: 

Fault Code: 

3009 (Display Main – Low/Dim Backlight)

   

Repair Code: 

2006 (Reprogram - Phone Feature/Function Setting)