potw_reklamacji_wadliwy_towar.rtf

Your firm

Address

Tel:

Fax:

E-mail:

Date

Name of the addressee

Address

Dear Mr/Mrs/Miss/Ms …

Order no. …

Thank you for your letter dated … in which you inform us that (number of faulty articles) of the articles delivered to you were faulty.

We are very sorry indeed that this escaped our notice and we apologize.

In order to compensate for this incident, we are replacing these goods and will be sending them, carriage paid, today.

We trust that you will make allowances for this unintentional, exceptional incident.

We look forward to hearing from you.

Yours sincerely

Signature

Name

Function