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Communication in

Communication in

Project Management

Project Management

by

by

Marcin Ścioch

Marcin Ścioch

[e-mail]

[e-mail]

2

Instead of introduction

Instead of introduction



BOSS: We've got to get this

BOSS: We've got to get this

application developed by the end of

application developed by the end of

the week or you're all fired. Now,

the week or you're all fired. Now,

Jim, tell me what this means.

Jim, tell me what this means.



JIM: You're an idiot?

JIM: You're an idiot?



BOSS: No, you're fired. Sally?

BOSS: No, you're fired. Sally?



SALLY: We've got to get this

SALLY: We've got to get this

software developed by Friday or

software developed by Friday or

we'll be joining Jim at Wal-Mart.

we'll be joining Jim at Wal-Mart.



BOSS: That's it. Get out. Get it done.

BOSS: That's it. Get out. Get it done.

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What does effective

What does effective

communication involves?

communication involves?



An exchange of information.

An exchange of information.



An act or instance of transmitting

An act or instance of transmitting

information.

information.



A verbal or written message.

A verbal or written message.



A technique for expressing ideas

A technique for expressing ideas

effectively.

effectively.



A process by which meanings are

A process by which meanings are

exchanged between individuals

exchanged between individuals

through a common system of

through a common system of

symbols.

symbols.

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5

Project manager

Project manager



is the person who has the overall

is the person who has the overall

responsibility for the successful

responsibility for the successful

planning and execution of project

planning and execution of project



has to come up with a plan of the

has to come up with a plan of the

flow of information and of the

flow of information and of the

resources needed (servers etc)

resources needed (servers etc)



is the one who’s responsible for

is the one who’s responsible for

making decisions both small and

making decisions both small and

large

large

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Project administrator

Project administrator



responsible for the deployment and

responsible for the deployment and

maintenance of communication

maintenance of communication

channels for the whole team

channels for the whole team



regular back-up of project data

regular back-up of project data



provide timely response to

provide timely response to

inquiries from the team

inquiries from the team



allows a project member complete

allows a project member complete

control over a project and speak on

control over a project and speak on

behalf of the project team

behalf of the project team

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Types of communication

Types of communication



Formal

Formal

–

In complex projects

In complex projects



Informal

Informal

–

In small projects

In small projects

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A good and a bad

A good and a bad

message

message

.

.

Who are you:

723PC (Airplane tail number)

Where are you:

Dove Street (Location of where

the plane is currently located)

Where are you going:

Mesa Departure (Will be traveling

Over Costa Mesa)

Santa Barbara (Final

destination)

Local Weather

Conditions:

Information Bravo (The FAA has

an hourly local weather

transmission that the pilot is

required to have listened to

prior to take-off)

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A good and a bad

A good and a bad

message

message

.

.

Who called:

723PC (confirms who sent the

message)

Confirmation on

where:

Turn right heading 220 at or below

2400 (confirms the direction

and altitude that the pilot can

travel upon take-off.)

Next handoff:

Advisory Frequency 124.85 (pilot

will pre-set the next

transmission while in the air)

Transponder #:

Squawk 0210 (The transponder

number that the air traffic

controller has assigned to the

plane and tracked on radar)

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Written message

Written message



Sender and Receiver

Sender and Receiver

acknowledge each other

acknowledge each other



Few very specific words,

Few very specific words,

explicit and unambiguous

explicit and unambiguous



Re-Affirm what has been heard

Re-Affirm what has been heard

and understood

and understood

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Verbal message

Verbal message



The message itself

The message itself



Para lingual attributes of the

Para lingual attributes of the

message

message



Nonverbal communication

Nonverbal communication

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Phone call

Phone call



Quick - not more than 5

Quick - not more than 5

minutes

minutes



Professional

Professional



Point to point

Point to point

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References

References



Z. Szyjewski „

Z. Szyjewski „

Metody

Metody

zarządzania projektami

zarządzania projektami

informatycznymi

informatycznymi

” Placet 2004

” Placet 2004



A. Mehta „Communication in

A. Mehta „Communication in

Project Management”

Project Management”



www.informit.com

www.informit.com

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Thank you for your

Thank you for your

attention!

attention!