MOTIVATION

1. Motivation - the reason why people act or behave in a particular manner (low/high motivation); it is interconnected with a company's achieving its full potential.

2. WAFES = wage level + attractive work environment + fringe benefits + effective management team + satisfaction in the work.

3. Wages - money paid weekly; a rate per hour; extra money for any overtime worked beyond a basic working week; usually for manual workers.

4. Salaries - paid monthly, an annual amount which will not normally be based on hours worked; “white collar” workers

5. Earnings - a wage rate + additional payments (overtime and bonuses).

6. Wage differentials - the differences in wages earned by employees in different jobs; it may affect individual or group motivation at work.

7. Types of payment: a time rate, a piece rate, a standard rate, profit sharing, bonus systems.

8. The wage slip.

9. Deductions from pay:

• Compulsory deductions being enforced by law:

1. income tax - deducted from gross pay before the employee actually receives any payment; PAYE (Pay As You Earn); net taxable pay;

2. National Insurance Contributions (NI)

• Voluntary deductions - not enforced by law. They include:

• union membership subscriptions

• contractual saving schemes - SAYE (Save as you earn)

• company pension

10. Allowances and outgoings.

11. Fringe benefits: subsidised canteen, company cars, lower prices paid for company goods, reduced interest on loans, children's education, removal expenses and legal fees, health benefits.

12. Job satisfaction: pay, promotion prospects, environment, colleagues, fringe benefits, management style, working hours (shift work, unsocial hours; flexitime, core time), job content, recognition, level of responsibility.

13. Management and job satisfaction:

• job enlargement

• job enrichment

• job rotation

1. Give the names for the defined money expressions.

1. a fixed amount which is paid, usually monthly, to workers of a higher rank
2. an amount of money which you lend to someone
3. a sum of money which is owed to someone
4. money which is in the form of coins and notes, not cheques
5. an amount of money you receive, usually weekly, in return for labour or service
6. money paid by divorced father to his former wife for the upkeep of his children
7. tax on imported goods paid to the Customs
8. paid at a restaurant after eating
9. extra percentage paid on a loan
10. money paid for professional services, e.g. to a doctor
11. money paid by the state, usually to students
12. money paid by a company or the state on your retirement
13. paid as a punishment for breaking the law
14. paid to the government for services that the state provides
15. paid while travelling, especially on public transport, buses, trains, etc.

2. Complete the gaps using the words given in the boxes:

A.

exemplified appropriate resources turnover confirm retaining part shift rates proportion success challenging beyond excess leaders

How are Kettleby Foods' employees motivated?

With 640 staff, human (1) ___________ management is an important issue for the firm. The Samworth Brothers believe that its people are at the heart of the business's (2) ___________, which is (3) _________ by the PQP 'mantra' - people, quality, profit.

The work on the shop floor is not glamorous and the conditions can be (4) ___________. The emphasis on hygiene, the necessity of maintaining (5) ___________ temperatures for food production, the noise of the machines and the routine nature of the work mean that recruiting and (6) _________ staff is not always easy.

The first 13 weeks for a new employee are considered to be crucial; within that time the (7) _____________ ratio can be anything from 20 to 40%. Staff who do last (8) _________ the 13 weeks get a personalised overall, a small motivation but one that can be surprisingly powerful in that people wish to feel (9) __________ of the team and the organisation and the provision of their own overalls helps to (10) ___________ that position.

The standard grade of worker is paid at a rate well in (11) _________ of the minimum wage per hour. The rate increases by 10% for (12) __________ work, 30% for overnight work and 100% for Sundays and bank holiday work. Team (13) ___________, shift managers and so on up the hierarchy get paid at different (14) _________ in relation to their responsibilities and their share of the profit also rises in (15) ___________.

B.

details motivation share lie encouraged substandard affects targets disadvantages vitally insurance labour earnings offering sharing profit benefit carry out package motivational

Motivation strategy: the staff 'weekly brief' newsletter

For the staff, maintaining high quality is important because it (1) __________ them directly. The company have a profit (2) _________ scheme and the 'weekly brief' newsletter gives every worker (3) ________ about what their current (4) __________ is. Of the net profit, a fixed percentage goes into a pot, which is shared amongst all the workers in relation to the level of their (5) ____________.

This is an important part of the (6) __________ strategy for the business; staff get to see regularly where the problems might (7) ___________ in the business and what the impact is on their share of the (8) __________. It gives people an overview of the whole operation, something they may not be able to get through the normal work they (9) _________. The newsletter also gives information about the number of complaints, production (10) ___________ and wastage.

For many staff, their share of the profit may well go some way towards paying for their family holiday or buying presents at Christmas. It is a powerful (11) __________ tool, therefore. However, it can have some (12) __________ as well. One of the key benefits of the scheme is that staff are (13) __________ to reduce waste as much as possible. This can backfire if staff are tempted to use (14) ___________ ingredients or pick up spilt items from the floor! The management of the staff, therefore, in ensuring that the correct balance is maintained is (15) __________ important.

After working at the business for a year, staff are offered private medical (16) _________ with Norwich Union Health Care. This is a significant (17) ____________ for the staff in that it entitles them to treatment at a private hospital if necessary. It does represent a cost to the business and so has to be calculated as part of the (18) _________ costs. Such fringe benefits are good examples of how a remuneration (19) ___________ can be enhanced by a business without merely (20) _________ more money to the worker.

3. Replace the phrases in bold with their synonyms:

In addition, all staff (1) are entitled to qualify for a final salary pension scheme. This means that the pension the (2) worker will (3) receive on retirement will (4) be related to the final salary they (5) were on. For most workers, their final salary is much higher than their (6) starting salaries and such schemes are widely (7) supported by trade unions and groups representing workers. (8) Again, they are expensive for a firm to provide, as the firm has to (9) ensure that the amount it is (10) investing into the pension fund for its staff is (11) sufficient to (12) cover the liabilities under the scheme. When the stock market does not perform as well, as has happened in the past few years, the firm could be (13) faced with having to (14) top up the scheme by a large amount to ensure workers get the pension they expected. Many firms are (15) moving away from such schemes because of the potential cost so firms that (16) continue to operate such schemes demonstrate a real belief in their workforce.

4. Choose the best word from the brackets () to fill the gap:

a. I work in a small hotel in Amsterdam. I __________ Euro 8 an hour. (earn/paid)

b. It's not a lot, but it's more than the _____________ wage. (maximum/minimum)

c. Some customers leave me ___________ and that is a great help. (perks/tips)

d. My sister works in a bank and her ___________ is Euro 3,000 a month.

e. The bank also provides her with a good ____________ package. (bonus/benefits)

f. Next year she thinks she will get a _____________ car. (company/business)

g. When she is 55, she will be able to give up work and live on her ___________ . (package/pension)

5. Match each statement with a word or phrase from the list. There is one extra word/phrase that you don't have to use.

A.

a. severance payment b. stock options c. compensation package d. remuneration

e. performance-related f. fat cat g. boardroom row h. pension

1. American term for all the benefits than an employee receives.
2. Payment for those who have stopped working - especially due to age.
3. Benefit that lets employees buy company shares at a low price.
4. This describes bonuses given for reaching objectives set by the company.
5. Money paid to an employee who is asked to leave an organisation.
6. Formal word for all the pay than an employee receives.
7. Director of a company who is paid a huge salary … but does not deserve it.

B.

a. downsize b. delayer c. restructure d. outsource e. promotion f. freelance g. dismiss h. profit i. insecurity

1. We used to have four layers of management but now we have only two.
2. I am an independent software designer. At the moment, I am working for three companies.
3. I don't know whether my job here is safe. I could be out of work next month.
4. In 1999 we had 430 employees. Now there are only 280.
5. We used to do our publishing in-house, but now they made me manager of the whole production plant.
6. I was a shop floor supervisor but then they made me manager of the whole production plant.
7. Our company has been completely reorganized to make it more efficient.
8. Now that we have reduced our costs, we are making much more money

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