6
CANDIDATE'S ROLE
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EXAMINER'S ROLE
QUESTIONS
Have you (family member) ever taken something back to a shop? Why?
When did you last go shopping? (not food) - Tell us about it.
What are the advantages and disadvantages of shopping at open-air markets?
What do shops do to make people buy products? What's the best way?
You are in a shop in England.
The examiner is a shop assistant.
You want to complain about a pair of jeans.
Talk about:
Bought on Tuesday - Zip is broken
Give receipt. - New jeans?
Money back?
See different jeans?
Jeans: not good, say why - money please!
No time: 1.25pm bus - Phone manager now?
Thanks - Good bye
You begin by saying:
“Excuse me, can you help me please?”
You work in a clothes shop.
The candidate wants to exchange an item.
Talk about
Do you have a receipt?
Those jeans - Out of stock
No refund - Will exchange for something of same value.
Show similar jeans
Must get manager's permission - they're back 2pm
Ok - (after phone call) agree to give money
The candidate speaks first by saying:
“Excuse me, can you help me please?”