MOTOROLA UK
REDWOOD
CROCKFORD LANE
CHINEHAM BUSINESS PARK
CHINEHAM
BASINGSTOKE
UNITED KINGDOM RG24 8WQ
CSB-1285-2
Country : UK
Date : 4/4/2007
APC : ALL
Repair Level : 2
Title
MPx - GSM - Time Freezes while on call – does not update until the call ends
Model Effected
V3 05, V3t, V195, Z3 and K1 with myFaves software
PROBLEM
Service is aware of an issue, identified during the MOL analysis of V3 05 where customer complaints of time freezing on main display
while on call; it will not get updated on the main screen until the call is disconnected. This affects all models but those with myFaves
software are the only ones that have the time display line visible during a call.
Fig. 1 T-Mobile RAZR05
Fig. 2 Regular RAZR05
SOLUTION
Customer Education.
FIELD SERVICE ACTION
NA
Service Inventory
NA
CALL CENTER ACTION
When responding to problem product inquiries where customer complaints of “time freezing on main display while on call” issue, please
Page 1 of 2
04/04/2007
https://md-service-tmp.motorola.com/CSB_Preview.aspx?member_of=MjcYeOuw2I...
