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Writing Style Handbook 

 

April 2006

 

 

 

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Accreditation Statement 

University of Phoenix is accredited by The Higher Learning Commission and is a member of the 
North Central Association of Colleges and Schools. 
 
30 North LaSalle Street, Suite 2400 
Chicago, IL 60602 
(312) 263-0456 

www.ncahigherlearningcommission.org

  

  

 
 
 
 
 
 
 
 
 
 
 
 
 
 

©2006 University of Phoenix. ALL RIGHTS RESERVED 

 
The text of this publication, or any part thereof, may not be reproduced or transmitted in any 
form or by any means, electronic or mechanical, including photocopying, recording, storage in 
an information retrieval system, or otherwise, without prior permission of University of Phoenix.   
 
Edited in accordance with The Apollo Group editorial standards and practices 
 
Revised:  April 2006 

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Table of Contents 

 

INTRODUCTION .......................................................................................................................... 7 

Axia College Writing Competencies .......................................................................................... 7 

CHAPTER 1:  WRITING THE PAPER....................................................................................... 10 

The Writing Assignment........................................................................................................... 10 

The Purpose of Writing the Paper............................................................................................. 10 

Common Types of Papers......................................................................................................... 11 

Issue Analysis ....................................................................................................................... 12 

Advocacy or Persuasion........................................................................................................ 12 

Narrative Essay ..................................................................................................................... 12 

Argumentative Essay ............................................................................................................ 12 

Interpretive Essay.............................................................................................................. 12 

Evaluative Essay ............................................................................................................... 13 

Conducting Research ............................................................................................................ 13 

Where to Go...................................................................................................................... 13 

The Web............................................................................................................................ 13 

Libraries ............................................................................................................................ 14 

Evaluating Source Materials ................................................................................................. 14 

Note-taking ........................................................................................................................... 14 

Planning and Organizing .......................................................................................................... 15 

Outlines ................................................................................................................................. 15 

Unity and Coherence............................................................................................................. 15 

Revising and Editing............................................................................................................. 16 

CHAPTER 2: PREPARING A CASE STUDY ANALYSIS....................................................... 17 

CHAPTER 3: FORM AND APPEARANCE ............................................................................... 18 

Type of Paper............................................................................................................................ 18 

Font Styles and Printing............................................................................................................ 18 

Margins and Spacing. ............................................................................................................... 18 

Pagination ................................................................................................................................. 19 

Title Page .................................................................................................................................. 20 

Table of Contents...................................................................................................................... 22 

Headings ................................................................................................................................... 24 

Numbers.................................................................................................................................... 26 

Abbreviations............................................................................................................................ 26 

Lists........................................................................................................................................... 27 

Tables and Figures. ................................................................................................................... 27 

Tables........................................................................................................................................ 28 

Figures ...................................................................................................................................... 29 

 
 

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Appendix................................................................................................................................... 29 

CHAPTER 4: GRAMMAR, PUNCTUATION, AND SPELLING ............................................. 31 

CHAPTER 5: PARAPHRASING or PLAGIARIZING? ............................................................. 32 

Types of Sources....................................................................................................................... 32 

Using Resources ....................................................................................................................... 32 

CHAPTER 6: DOCUMENTING THE PAPER ........................................................................... 34 

Text Citations............................................................................................................................ 34 

Paraphrase ............................................................................................................................. 34 

Direct Quotation.................................................................................................................... 34 

Paraphrasing.............................................................................................................................. 35 

Author Named in Text .......................................................................................................... 35 

Author Not Named in Text ................................................................................................... 35 

Two Authors Named in Text ................................................................................................ 35 

Three to Five Authors ........................................................................................................... 36 

Six or More Authors ............................................................................................................. 36 

Work with no Author, No Title, or Anonymous Work......................................................... 36 

Using Direct Quotations ........................................................................................................... 37 

Personal Interviews/Phone Conversations/Email/Electronic Discussion Groups ................ 38 

Reference Entries Within The References Page ....................................................................... 39 

Authors.................................................................................................................................. 40 

Sequence ............................................................................................................................... 40 

Capitalization ........................................................................................................................ 41 

Edited Book .......................................................................................................................... 43 

Article or Chapter in a Book ................................................................................................. 44 

Report.................................................................................................................................... 45 

Government Publication ....................................................................................................... 45 

Evaluating Online Sources.................................................................................................... 48 

Authorship......................................................................................................................... 48 

Accuracy of Information................................................................................................... 48 

Goals of the Site................................................................................................................ 48 

Access ............................................................................................................................... 49 

Electronic Sources ................................................................................................................ 49 

Email Messages and Electronic Discussion Groups ............................................................. 49 

Online Information – Web Page ........................................................................................... 49 

Online Information  – Journal or Magazine.......................................................................... 50 

Computer Program, Software, or Programming Language .................................................. 50 

CHAPTER 7: ADDITIONAL INTERNET WRITING RESOURCES FOR STUDENTS ......... 55 

Online Sources for Help with Writing or Formatting............................................................... 55 

References..................................................................................................................................... 56 

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Appendix A - Writing Sources ..................................................................................................... 57 

Appendix B - Evaluation Sheet for Correct Use of APA ............................................................. 58 

Appendix C- Essay Evaluation Form ........................................................................................... 59 

 

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List of Tables and Formatting Examples 

Tables 

Table 1 

Writing Competencies - Graduate Programs .............................................................. 7 

Table 2 

Writing Competencies - Undergraduate Programs ..................................................... 9 

Table 3 

Purposes of Writing Assignments............................................................................. 11 

Table 4 

Heading Levels ......................................................................................................... 25 

 

Examples 

Example 1 

Inappropriate Widows and Orphans ..................................................................... 19 

Example 2 

 Page Header ......................................................................................................... 20 

Example 3 

Title Page With Page Header................................................................................ 21 

Example 4 

Table of Contents Page ......................................................................................... 23 

Example 5 

List of Tables ........................................................................................................ 24 

Example 6 

List of Figures ....................................................................................................... 24 

Example 7 

Table ..................................................................................................................... 28 

Example 8 

Figure .................................................................................................................... 29 

Example 9 

Indication of Appendixes...................................................................................... 30 

Example 10 

More Than One Appendix in the Table of Contents............................................. 30 

Example 11 

Paraphrased Material ............................................................................................ 34 

Example 12 

Direct Quotation.................................................................................................... 34 

Example 13 

Author Named in Text .......................................................................................... 35 

Example 14 

Author Not Named in Text ................................................................................... 35 

Example 15 

Two Authors Named in Text ................................................................................ 35 

Example 16 

Three to Five Authors ........................................................................................... 36 

Example 17 

Six or More Authors ............................................................................................. 36 

Example 18 

Work with No Author, No Title, or Anonymous Work........................................ 36 

Example 19 

Direct Quotations From Electronic Source........................................................... 37 

Example 20 

Block Quotation .................................................................................................... 38 

Example 21 

Citation for Personal Communication Where Title is Known.............................. 39 

Example 22 

Citation If Derived From Email or Electronic Discussion Group ........................ 39 

Example 23 

Referencing Anonymous Author .......................................................................... 40 

Example 24 

Referencing Multiple Authors .............................................................................. 40 

Example 25 

Where Author Has More Than One Publication During One Year...................... 41 

Example 26 

Samples of Capitalization ..................................................................................... 42 

Example 27 

Use of Italics ......................................................................................................... 42 

Example 28 

Article Citation...................................................................................................... 42 

Example 29 

Citation of Publisher ............................................................................................. 43 

Example 30 

Post Office Abbreviation Citation ........................................................................ 43 

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Example 31 

Citation for Edited Book....................................................................................... 43 

Example 32 

Book Article or Chapter Citation.......................................................................... 45 

Example 33 

Report Citation...................................................................................................... 45 

Example 34 

Citation for Government Publication.................................................................... 45 

Example 35 

References Page, Various Types of Sources......................................................... 46 

Example 36 

Web Page Citation ................................................................................................ 50 

Example 37 

Web Page Citation from Journal or Magazine...................................................... 50 

Example 38 

Computer Program, Software, or Programming Language Citation .................... 50 

Example 39 

Citation Where No Author and No Date Are Indicated........................................ 51 

Example 40 

References Page with Online Sources .................................................................. 52 

 

 

INTRODUCTION 

 

Welcome to Axia College’s Writing Style Handbook, which contains the guidelines for 

the accepted format required in Axia College’s degree programs. It also contains additional 

writing guidelines and tips. This handbook is intended to provide basic clarifications to the 

APA Style and is modeled after the 5th edition of the Publication Manual of the American 

Psychological Association (2001). It is NOT intended to provide detailed instructions about 

every question that may arise. Additional resources that may be useful to you are cited 

throughout this handbook.   

Axia College Writing Competencies 

 

Axia College requires that students, upon graduation, achieve competency in writing. 

There are specific writing competencies for the graduate and undergraduate programs (see 

Tables 1 and 2).  

 

Table 1 

Writing Competencies - Graduate Programs

1. 

Critically select topics/issues in the major for all written papers. 

2. 

Synthesize selected information and findings in all written papers. 

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3. 

Write papers that have appropriate flow and effective organization. 

4. 

Use a consistent writing style that effectively communicates information and meaning 

to a variety of audiences. 

5. 

Consistently apply the Axia College Writing Style guidelines in all written papers.   

6. 

Correctly use standard grammar, punctuation, and spelling. 

 

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Table 2 

Writing Competencies - Undergraduate Programs

1. 

Appropriately identify topics/issues in the major for all written papers. 

2. 

Present evaluative information and findings in all written papers. 

3. Logically 

organize 

all written papers. 

4. 

Write papers that target the intended audience and that effectively communicate 

specific information. 

5. 

Consistently apply the Axia College Writing Style guidelines in all written papers. 

6. 

Correctly use standard grammar, punctuation, and spelling.   

 

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CHAPTER 1:  WRITING THE PAPER 

 

This chapter contains important writing guidelines and tips that will help you complete 

your written assignments. You will learn how to effectively organize, write, revise, and edit 

required papers. 

The Writing Assignment 

 

Carefully read the specific requirements for all of your written papers as outlined by 

your faculty member in his or her syllabus. Faculty members typically include the purpose of 

the paper, grading criteria, page length, number of references, and any other requirements 

important to a specific course. Each paper you write may have different requirements, 

depending on the course competencies and the purpose of the paper. Use this Writing Style 

Handbook, and apply its guidelines for the form and appearance of your paper and for 

documenting your sources. 

The Purpose of Writing the Paper 

 

The purpose of your paper influences the nature of your writing. Some writing is 

intended to entertain or to express feelings and/or ideas to the reader. However, most of your 

courses will require you to provide factual information in support of well-documented 

opinions.  

 

Examine your writing assignment requirements. From the expectations given, you can 

often tell the purpose(s) of the writing assignment. Table 3 (Aaron, 2001, pp. 9-10)  provides 

examples of the primary purposes of academic writing assignments. 

 

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Table 3 

Purposes of Writing Assignments

Writing Assignment  

Requirement 

Writing Purpose 

Report 

Survey, organize, and objectively present available evidence on the 

subject. 

Summarize 

Concisely state the main points in a text, argument, theory, or other 

work. 

Discuss 

Examine the main points, competing views, or implications of the 

subject. 

Compare and 

Contrast 

Explain the similarities and differences between two subjects. 

Define 

Specify the meaning of a term or concept—distinctive characteristics, 

boundaries, and so on. 

Analyze 

Identify the elements of a subject, and discuss how they work 

together. 

Interpret 

Infer the subject’s meaning or implications. 

Evaluate 

Judge the quality or significance of the subject, considering the pros 

and cons. 

Argue 

Take a position on the subject, and support your position with 

evidence. 

 

Common Types of Papers 

 

You may be required to write several different types of papers. These papers range 

from course essays to thoroughly researched papers. All research papers emphasize critical 

thinking, but they may be different in their approaches. Issue analysis, advocacy or persuasion, 

or any of the various essay formats may be requested for research papers

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Issue Analysis 

 

This type of research paper asks that you highlight a particular issue or problem. The 

focus is on analyzing the issue and its solution, often from both an historical and current 

perspective. You are a neutral observer rather than an advocate for a particular position. 

Advocacy or Persuasion 

 

This type of research paper asks that you take a stand on an issue and defend it against 

opposing points of view. Issues are researched, and the objective is to provide supporting 

evidence in favor of the position selected as well as to anticipate counter arguments against 

your position.  

Narrative Essay 

 

You may also be asked to write an essay. Essays can be expository or literary, narrative 

or descriptive. In these kinds of papers, you are telling a story, based on your point of view or 

based on factual information. You may also be asked to write essays that present a comparison 

and/or a contrast between two issues or a cause-and-effect relationship between and among 

several issues.  

Argumentative Essay 

 

One specific type of paper is the argumentative essay, which means that the paper 

should have a clearly articulated thesis or idea defended within the paper body. Broadly 

speaking, the idea of a philosophical essay is either interpretive or evaluative.  

Interpretive Essay 

 

An interpretive essay seeks to explain or defend a certain reading of some text. For 

example, a student might argue that the author does not mean for the reader to accept the 

argument offered in that text itself. In order to justify this position, the student would obviously 

have to appeal to the text by quoting it to support claims about the objectives for which the text 

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was written. The student would also need to provide justification for an esoteric, rather than 

literal, interpretation.  

Evaluative Essay 

 

The evaluative/argumentative essay seeks to explain and evaluate one or more of the 

arguments offered in a philosophical context. In this type of paper, one might seek to 

explain/defend/or critique the argument offered to the reader. For example, if your paper 

advances the idea that citizens must always obey the government, you should consider how a 

critic of your view might respond. The objection you consider should present the strongest 

possible objection you can develop.  

 

Whatever approach you choose to take, you must offer reasons for the idea you wish to 

establish. The mark of a well-defended idea is attention to and response to potential criticisms. 

For this reason, a good argumentative essay should raise, consider, and respond to at least one 

substantive objection to the idea in question.  

Conducting Research   

Where to Go 

 

Unless you use interviews, surveys, or anecdotal information, you will use two primary 

sources for conducting your research: hard copies in libraries and Web-based sources.   

The Web 

The Web provides multiple directories, databases, and technical information contained 

in numerous libraries around the world, including the Library of Congress, allowing 

unprecedented breadth and depth in accessing data through keyword searches. Information is 

not always free, as many industry sites and print media charge subscriptions and/or per-article 

rates to get more than a brief descriptive paragraph. You will also need to be careful about 

copyright issues because plagiarism and other rules apply, as they do with traditional materials.   

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Libraries  

Libraries usually offer electronic access and extensive availability of original print 

materials often not available elsewhere; archived and other special materials are also available. 

In addition, some libraries will have extensive microfilm collections, diverse media and audio-

visual resources, and special libraries, along with easily found government books and reports.  

Evaluating Source Materials  

It is becoming increasingly important to make sure that the sources you use are 

credible, accurate, and reliable—no easy task! Whether using print materials, media, or the 

Internet, determine an authority’s credentials by perusing his or her specific academic training, 

professional affiliations, and other published works as well as those of the experts he or she 

quotes. Make sure the publication date is current; the article is published in a respected journal, 

periodical, or media group; and the article offers sufficient information relevant to your focus.   

On the Web, use recognized domains to help establish credibility: .gov for statistics and 

factual reporting and .edu for educational (preschool through university sites). Professional, 

political, and charitable organizations (.org) are excellent sources of information as long as you 

are able to balance their particular agendas with other sources. Commercial sites (.com) include 

useful industry analyses and contextual resources.   

Note-Taking 

When note-taking, whether you use notebooks, your computer, or easy-to-file-and-track 

note cards, ALWAYS include the following:   

1.  Consistent format/pattern to avoid missing any needed information 

2.  Primary source—name, edition/volume, publication date 

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3.  Author’s name/title, relevant awards/positions (credibility)  

4.  Exact title of the document and inclusive page numbers  

Quotation marks must delineate any exact quotations. Use a consistent shorthand 

method to indicate a paraphrase (restating the ideas in your own words) and a 

summary (condensing the substance using distinctly different wording).   

Planning and Organizing  

Outlines 

 

An outline is helpful when planning your paper. An informal outline is for your own 

use. It helps you focus on the topic and purpose of your paper and is invaluable for organizing 

your notes in a logical sequence. As you review your notes, also review your main topic and 

stated objectives to be sure they are clear and focused. As you proceed with writing, the 

informal outline becomes the basis for a more formal outline and/or your Table of Contents. 

Unity and Coherence 

 

Unity and coherence in writing are critical elements. Unity means that each section and 

example used in your paper is relevant to your main idea or theme. Coherency means that your 

ideas follow a clear sequence and that each part of the paper is logically connected. Having 

coherence also means that your conclusions are clear and flow smoothly (Aaron, 2001).   

 

The following considerations will help you develop a coherent structure: 

1.  Keep the paper’s purpose and specific audience in mind.  

2.  Use only the information and ideas that pertain directly to your topic.  

3.  Allow plenty of time to reread as you write, think about, and rewrite troublesome 

sections, leaving some time between drafts.  

4.  Use carefully constructed transitions from one section or paragraph to another. 

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5.   Use predominately your thoughts and ideas, supported by research documents and 

citations.  

6.  Ask one of your colleagues to read and comment on your next-to-final draft or even 

on particularly difficult sections as they arise.   

Revising and Editing  

 

It is during revision that you begin the process of critically reading your paper. 

Revision occurs when you write the last drafts of your paper and focus on macro-level issues, 

such as reading for meaning, organization, accuracy, and flow. In addition, you want to make 

sure to include logical transitions between sentences and between paragraphs.  

 

Editing focuses on micro-level issues, such as word choice, grammar, punctuation, and 

spelling. Spell-checkers are effective only to a certain point, so hands-on proofreading is 

required. Taking a break periodically will enhance your editing skills. 

 

You may want to become familiar with the Online Writing Labs (OWLs) available on 

the Internet. Use any search engine, and enter “Online Writing Labs” in the search field. These 

labs are developed by universities all over the country, and most are free of charge. They can 

provide you with tips on every aspect of writing, including ideas for paper themes, paper 

organization, and grammar and punctuation.  

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CHAPTER 2: PREPARING A CASE STUDY ANALYSIS 

 

A case study is a process by which the student analyzes a specific situation in order to 

apply decision-making skills and the theory learned in classes, demonstrating his or her 

knowledge. There are five basic elements to the case study. 

1. 

Define the problem. In most case studies, there are many problems, so you, the 

student, must isolate the specific problem(s) you will be analyzing in the case 

study. 

 

2. 

Discuss the symptoms observed in the case study. 

3. 

Propose appropriate solution(s) to the problem. The solution should be logical 

and reasonable for the situation in the case study. 

4. 

Recommend a solution(s). Here you would use material you have learned from 

your course(s) to provide rationale for the solution. 

5. 

Suggest an action plan. Discuss how you would implement the selected 

solution. The follow-up would include methods of monitoring and correcting 

the situation. You might also suggest a contingency plan. 

 

Write a well-formatted report that has been proofed and edited. Be sure to review for 

grammar, spelling, and punctuation errors; provide cites where needed; and use Axia College 

format. 

 

The idea behind the case study is to demonstrate your ability to thoroughly analyze a 

situation and focus on the relevant elements in the particular study. You should always end the 

case study with recommendations for action. 

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CHAPTER 3: FORM AND APPEARANCE 

 

This chapter contains Axia College’s requirements for formatting written papers. You 

will learn Axia College’s guidelines for the form and appearance of your written papers.  

Type of Paper 

 

Use 8 1/2 x11 white bond paper of at least 20-pound weight. Use the same type of 

paper throughout your submission. 

Font Styles and Printing 

 

All text must be printed in the same font, and the font style selected must be easy to 

read. A serif typeface, such as Courier or Times New Roman, should be used. The size of the 

font of your text should be one of the standard typewriter sizes (pica or elite) or 12 points if 

produced from a word-processing program.  

A different font may be used for tables and figures only if it improves readability and 

formatting. The font size for tables and figures can be smaller than the text, but no smaller than 

8 points.  

 

Print only one side of your paper. Be sure the print has a dark impression with legible 

characters, especially if you are using a dot matrix printer. Color printing is not required for 

any written paper, but you may choose to use color printing for figures and tables only. Obtain 

approval from your instructor before you use color.  

Margins and Spacing. 

 

Use 1-inch margins on all sides of each page, except do not use a justified right margin. 

Instead, use left justification only. 

 

Indent the first line of each paragraph five to seven spaces. Double-space throughout 

the text. Leave one space between words and one space after all punctuation with the exception 

of the dash, hyphen, and apostrophe. Be sure that you do not have single lines or letters left at 

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the bottom or top of your page (see Example 1). These lines are called widows and orphans. 

Always have at least two lines at the top or the bottom of a page. 

 

Example 1 

Inappropriate Widows and Orphans 

Do not do the following at the bottom or the top of your pages: 
 
 Bottom of a page: 

 

 

 . . The future of the automotive industry looks promising for the year 2001. Many new 

model cars, such as SUVs, are being purchased by young families. 

 

 

Further evidence of this can be seen by looking at the new cars on the roads 

 

 Top of a page: 
 

  

                                                                                                                                            5 

 

and highways of both big and small cities and towns. 

 

 

Why are these young families purchasing these vehicles?  It appears that 

the baby boomlet is supporting the need for larger and more serviceable cars.  

 

 

Pagination 

 

Page numbers are placed in the upper, right-hand corner inside the margin of your 

paper as seen in this handbook. The numbers are in sequence, including the References page 

and any appendix. The title page is always considered page one of your text.   

The page header should be two or three words of the title and five spaces to the left of 

the page number, which is in the upper, right-hand corner of the paper (see Example 2). Be 

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sure to number every page, including your References page and any appendix. Do not use the 

abbreviation P. or p. or the word page with the page number.  

A running head is not equivalent to a page header. The running head is used on the title 

page and only on published articles; therefore, it is not used for Axia College course work. 

 

Example 2

1

 

 Page Header 

 

                                                                                                        Factors Influencing      3 

and then click on “Header and Footer.” In the dialogue box, type in the page header, five 

spaces, and the pound sign (#).  Be sure to use right justification on the page header and page  

 

Title Page 

 

Most faculty members require a title page (Example 3).  If you need to have a title 

page, center the following information: 

 

1. 

Title of the paper 

 2. 

Your 

name 

 

 

3. 

Axia College of University of Phoenix 

 

4. 

The course prefix and name 

 

5. 

Faculty member’s name 

 

6. 

Date (due date of assignment) 

 

Numbers 1, 2, and 3 meet APA formatting guidelines; numbers 4, 5, and 6 are also 

required for academic papers at Axia College.  

 

                                                 

1

 In this Axia College Writing Style Handbook, examples are illustrated with borders to distinguish them from 

the rest of the text. The borders are used solely for the purpose of clarity and should not be used in your 
academic papers

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Example 3 

Title Page With Page Header 

Factors Influencing     1 

 

 

 

 

 

 

Factors Influencing the Economic Balance of Eastern European Countries 

Sharon Smythe 

Axia College of University of Phoenix 

INB 354 Economic Issues in International Business 

Dr. Jack Robinson 

September 20, 2004 

 

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Table of Contents 

 

A Table of Contents is required for papers that are 20 pages or longer. Check with your 

instructor regarding his/her requirements for other types of papers  The Table of Contents 

reflects only what is in the text of the paper, so do not list anything that appears before it (such 

as acknowledgements, executive summary, etc.). Include only your major headings and 

subheadings (see Example 4).  

 

Your lists of tables and figures each appear on a separate page right after your Table of 

Contents, even if you have only one table or figure. The title for each is List of Tables 

(see Example 5) and List of Figures (see Example 6). If a table appears before a figurin your 

text, then the List of Tables will be placed immediately after the Table of Contents, with the 

List of Figures following (see Example 4). Examples of a Table of Contents, List of Tables, 

and List of Figures follow on the next page. 

 

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Example 4 

Table of Contents Page 

 
 

Table of Contents 

Chapter 1: Introduction and Overview 

 Introduction 

 

...................................................................................................................  3 

 Background 

 

...................................................................................................................  5 

 

Purpose of the Paper   ...................................................................................................  10 

 Benefits 

 

.......................................................................................................................  11 

Chapter 2: Historical Information about Management 

 

Pre-Industrial Revolution  ............................................................................................  14 

 

Industrial Revolution   ..................................................................................................  20 

 

Communication Age   ...................................................................................................  26 

 

Information Age  ..........................................................................................................  32 

Chapter 3: Theories on Leadership Styles 

 

Trait Theory   ................................................................................................................  40 

 

Situational Leadership   ................................................................................................  43 

 

Transformational Leadership   ......................................................................................  47 

 

Values-Based Leadership  ............................................................................................  49 

 

Leadership in the Future   .............................................................................................  53 

References  ............................................................................................................................  55 

Appendix   .............................................................................................................................  60 

 

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Example 5 

List of Tables 

 

ii 

List of Tables 

Table 1 

The Historical Time Periods of Popular Leadership Theories .........................  14 

Table 2 

Leadership Theories and their Definitions .......................................................  41 

Table 3 

Differences between Leadership and Management  .........................................  45 

Table 4 

Leadership Qualities Needed for the 21st Century ...........................................  54 

 
Example 6 

List of Figures 

 

ii 

List of Figures 

Figure 1 

Consumer Demographics..................................................................................  45 

Figure 2 

Consumers Who Buy Favorite Actor Endorsed Products.................................  47 

Figure 3 

Consumers Drawn to Shop at a Store with Flashy Ads ....................................  48 

Figure 4 

Consumers Who Feel Advertisements Intentionally Deceive   ........................  51 

 

 

Headings 

 

Be sure your headings represent the major sections of your paper. Headings should be 

short and reflect only what can be found in that section of your paper. Headings should never 

be labeled with letters or numbers, such as 3.1 or 3A., 3B., etc.   

 

Headings should be used in long papers to help the reader follow the thought process. 

You should use double-spacing between headings. Never strand a heading at the bottom of a 

page. Also, be consistent in your use of the selected levels of headings. Remember that each 

level of heading must have at least one counterpart in that section of your paper. In other 

words, every 1 needs a 2, every A needs a B. 

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Heading formats are determined by the number of heading levels you will need to 

organize your paper effectively. You can determine this organization by looking at your 

outline. If you have three sections in your paper, then you have one level of heading. If you 

have three sections, and one section has subsections, then you have two levels of heading. If 

one of your subsections has sub-subsections, then you have three levels of heading.  

The five levels of heading are shown in Table 4, beginning with Level 5 for 

demonstration purposes. For most of your academic papers,  two or three levels will be 

sufficient. When you need only two levels of heading, use Level 1 (centered uppercase and 

lowercase heading) and Level 3 (flush left, italicized, uppercase and lowercase heading). If you 

require three levels, use Level 1,  Level 3 and  Level 4 (indented, italicized, lowercase 

paragraph heading that ends with a period). Most papers will require only three levels, but if 

four levels are needed, then use Levels 1, 2, 3, and 4 in their numeric order. Level 2 (centered, 

italicized, uppercase and lowercase heading) is used only when four levels of heading are 

necessary.   

 

Table 4  

Heading Levels 

Level 5 

CENTERED UPPERCASE HEADING 

Level 1 

Centered Uppercase and Lowercase Heading 

Level 2 

Centered, Italicized, Uppercase and Lowercase Heading 

Level 3 

Flush Left, Italicized, Uppercase and Lowercase Side Heading 

Level 4 

 

Indented, italicized, lowercase paragraph heading that ends with a period. 

 

 

When there are four or fewer heading levels in a document, Levels 1-4 are used. When 

the document has a total of five heading levels, all five levels are used, beginning with 

Level 5.   

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Numbers 

The following are guidelines for the use of numbers: 

 
 

1. 

Use words to express all numbers below 10. 

 

2. 

Use figures to express all numbers 10 and above.  

If a number between 1 and 10 appears in the same sentence with a number 

greater than 9, the number less than 9 may be written in figures. For example, 

“There were 65 adults and 4 children at the party.” 

 

4. 

Exceptions to these rules include fractions, such as “increased by one fourth.” 

5. 

Exceptions to these rules also include universally accepted usage, such as “the 

Fourth of July.” 

6. 

Spell out numbers that begin sentences, such as “Five boys were included in the 

play.” Never begin a sentence with figures. 

7. 

You can combine figures and words, such as “approximately 7 million people” 

or “thirty 4-year-olds.” 

8. 

Use figures when they refer to exact measurements, such as mathematical 

functions, time, dates, age, or numbers that precede a unit of measurement. 

Abbreviations 

 

The following are guidelines for the use of abbreviations: 

1. 

Use standard abbreviations for titles immediately before and after proper names, 

such as Joe Smith, M.D. or Rev. May Lane. On the References page, do not use 

abbreviations of titles with the authors’ names.   

2. 

When first using words that will have an acronym or initials, spell the word out, 

and follow the word with the acronym in parentheses. Thereafter, you may use 

only the acronym or initials. Abbreviations and acronyms that are familiar to the 

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27 

 

reader are acceptable. For example, “ . . . the Department of Housing and Urban 

Development (HUD). For HUD rules and regulations, contact . . . . ” 

 

3. 

When including time, use the abbreviations, such as a.m. and p.m.   

4. 

Reserve Latin abbreviations for source citations and comments in parentheses, 

such as i.e. (that is) or e.g. (for example). 

Lists 

 

Use numbered lists only for information you want to highlight or for information you 

believe will be better read as a list than as part of the text of your paper.  

Tables and Figures 

 

Whether your tables and/or figures appear in the text of the paper or in an appendix, the 

highlights of the table must first be explained in the text of the paper. After the explanation, the 

table and/or figure must be preceded with a reference that appears within parentheses, such as 

“(see Table 1)” or “(see Appendix B).” 

Both tables and figures are numbered consecutively with arabic numbers (1, 2, 3) and 

may be formatted in either portrait or landscape. Tables are numbered separately from figures. 

If a table or figure takes up a whole page, be sure to number the page in the upper, right-hand 

corner within the margins of the paper, usually formatted by the “Header and Footer” function, 

along with the rest of the paper (see Pagination section). 

 

Tables and figures are to be inserted into the text of the paper as soon after the 

reference as possible. Follow your text with the table or figure if there is room on the page for 

the entire table or figure. If the table or figure does not fit on that particular page, then continue 

with your text, and put the table or figure on the top of the next immediate page. Be sure that 

the information is clear, readable, and complete.   

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Tables 

 

Tables are typically lists or charts displaying information. Place the number of the table 

above the table, flush left. The title of the table appears next, single- or double-spaced under 

the table number, flush left, underlined. As noted in Example 7, the title uses initial capitals 

and should reflect the content of the table. Information about copyright or sources of 

information is labeled by using a note. The note is located immediately below the table, flush 

left.  

 

Example 7 

Table  

 

Table 15 

A Ranked Comparison of the Marketing Practices of Three Automotive Companies in 

Germany, Japan, and the United States

 

 

Germany Japan United 

States 

Television Newspapers 

Television 

Newspapers Magazines 

Magazines 

Magazines Television 

Newspapers 

Direct Mail 

Direct Mail 

Direct Mail 

Note. From the 7

th

 Annual Automotive Marketing Almanac, by J. J. Smith, p. 3,  Copyright 

1999 by General Motors Corporation. 

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Figures 

 

A figure is usually an illustration, pie chart, bar graph, or line graph. Place the number 

of the figure under the figure itself, position flush left, underline, and end with a period. The 

title of the figure immediately follows the number, is not underlined, and is in sentence format. 

The source for the figure follows in citation format (see Example 8). 

 

Example 8 

Figure 

0

20

40

60

80

100

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

Select Produce Purchased in 2004

Grapes

Apples

Bananas

Figure 22. A Geographic Distribution of Unites States Revenue for XYZ Company.   

Note. From XYZ Corporation Annual Report, 1999.  

 

Appendix 

 

An appendix allows you to provide detailed information that is supplemental to your 

paper. Often the materials found in appendixes are too lengthy for the text of your paper and/or 

may be distracting to your main ideas. After the title and/or subject of the appendix is 

mentioned, follow it with a notation in parentheses that directs the reader to look for the 

information in the appendix (see Example 9). 

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Example 9 

Indication of Appendixes 

…included in this information were background data on financials (see Appendix A and B 

for financial trends). 

 

 

The appendixes always follow the References page. Page numbering is consecutive. If 

there is only one appendix, simply title it Appendix, and list it that way in the Table of Contents 

(see this handbook’s Table of Contents). If there is more than one appendix, then letter each as 

Appendix A, Appendix B, Appendix C, etc. in the order in which the appendix is mentioned in 

the text of your paper (see Example 10). The title of the appendix must appear at the top of the 

first page of each appendix. Do not separate the appendixes with blank dividing pages. If an 

appendix has tables and figures, label each one A1, A2, etc. for Appendix A and B1, B2, etc. 

for Appendix B and so on. If there is more than one appendix, then you must indicate each of 

the appendixes in the Table of Contents.  

 

Example 10 

More Than One Appendix in the Table of Contents 

 

References .................................................................................................................. 

 

52 

 
Appendix A 

The Leadership Traits Survey  ................................................................  55 

 
Appendix B 

Supplemental References on Transformational Leadership   ..................  56 

 
Appendix C 

Management Trends in Russia  ...............................................................  62 

 

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CHAPTER 4: GRAMMAR, PUNCTUATION, AND SPELLING 

 

You must use proper grammar, punctuation, and spelling for the formal papers you 

write at Axia College. Be sure you check each paper prior to submission for these important 

elements of writing. A paper having excellent content can be ineffective in transmitting its 

message because of poor word choice, grammar, punctuation, and spelling.  

When writing a formal research paper, always use third person. Never use first person 

(I  or we) or second person (you). If you must refer to yourself, use the author or the 

researcher for research papers. In more informal papers, the use of first or second person may 

be permitted if there is a specific reason.   

If you have difficulties in grammar, punctuation, or spelling, be sure to use the 

resources available to you:  

1. 

Use spelling and grammar check software after completing your paper. Be 

careful. These checks do not distinguish the misuse of a correctly spelled word. 

2. 

Ask a colleague and/or a friend who has skill in these areas to review your 

paper. 

 

4. 

Use one of the resources listed at the end of this Writing Style Guide

 

5. 

Take a course in English grammar. 

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CHAPTER 5: PARAPHRASING or PLAGIARIZING?  

Types of Sources  

 

There are many sources that can be used to collect information for a paper. These 

sources include primary sources, such as interviews and speeches; secondary sources, such as 

letters, observations, books, journals, and reports; and government documents and statistical 

reports. Another source of information is common knowledge, or standard information that 

most educated people would know. The information may be new to you, and you may even 

have to look it up to be sure you are correct, but if it can be found in several places, then no 

one owns the information, and it is common knowledge. An example of common knowledge is 

a historical event or historical date, such as the duration of World War II. You do not cite this 

information. 

 

Current sources (within the last 2-3 years) should always be used unless the sources 

provide background information and/or are historical in nature. Keep track of sources as you 

come across them, and evaluate how each source supports the purpose of your paper. Be sure 

you have the correct source and page number(s) or—for electronic sources—the paragraph 

number(s). 

Using Resources  

 

When you take notes, determine at that time whether or not you are going to paraphrase 

the information (put the information you have read in your own words) or if you are going to 

use a direct quotation. If you do use a direct quotation, take the information down word-for-

word, and carefully proofread. Direct quotations should be used only when you believe that the 

exact words are needed to emphasize or to support a point. Correct documentation includes 

page numbers or paragraph numbers (for electronic sources), so be sure to note them at the 

time.   

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Whether you paraphrase or use a direct quotation, you must always cite the source 

used. It is considered plagiarism if you do not.  If you have an open book or article in front of 

you to which you are referring, for example, then cite it as an indirect source.   

Plagiarism occurs when you present someone else’s ideas or words as your own. 

Webster calls it “literary theft,” and it is an unethical and unacceptable practice in writing. For 

the student who is learning a great deal of new information, the problem looms large: What do 

I have to cite, and what do I not cite? When in doubt, always provide a citation (see Chapter 6).   

 

One way to avoid plagiarizing is to ensure that you are giving all of your sources of 

information an appropriate reference: 

1. 

Support any factual or informative material taken from another source with 

supporting documentation. This information includes direct quotations AND 

indirect quotations (paraphrasing).  

2. 

Each time you use someone else’s materials/information, identify the source 

documentation.  

 

3. 

Include each source you use in your References page.  

 

For more information on documentation of sources (citing), consult the Axia College 

policy on academic dishonesty and plagiarism, as well as other writing guides or handbooks for 

writing research papers. ESL students should note that American academic practice requires 

that you cite your sources for all information from someone else, even if that person is a 

scholar and/or expert.  

 

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CHAPTER 6: DOCUMENTING THE PAPER 

Text Citations 

 

This chapter contains detailed information about text citations and inserting entries into 

your References page. You will learn the specific way to format text citations for indirect and 

direct quotations. In the format selected by Axia College, you will not use footnotes but rather 

author or title/year identification for paraphrases and/or author or title/year and page number(s) 

for direct quotations (see Examples 11 and 12).  

Paraphrase 

Example 11 

Paraphrased Material 

. . . meanwhile, the expected rate of growth is 5.5% (Smith, 2001). 

 

Direct Quotation 

Example 12 

Direct Quotation 

“. . . in the meantime, the anticipated growth rate is 5.5%” (Smith, 2001, p. 231). 

 

 

Please note that you are to use the guidelines provided in this chapter for any indirect or 

direct quotations from electronic sources. In this chapter, you will also learn how to list a 

variety of different types of entries in your References page. 

 

The examples included are not exhaustive. You can also check the online writing 

sources listed in this handbook. 

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Paraphrasing 

 

When you paraphrase another person’s materials/information, you must always cite 

your source. Using more than two words from the original without quotation marks is 

plagiarism as is paraphrasing too closely to the original wording. You should digest the 

information and say it in your own words. The following examples demonstrate how to 

construct text citations for information you paraphrased in your text. If the information is from 

an electronic source, use this same approach. Do not use the URL as a citation. 

Author Named in Text 

Example 13 

Author Named in Text 

Smith (1999) states that, in the 20

th

 century, the use of technology increased so quickly that it 

was difficult to keep pace. 

 

Author Not Named in Text 

Example 14 

Author Not Named in Text 

In the 20th century, the use of technology increased so quickly that it was difficult to keep 

pace (Smith, 1999). 

 

Two Authors Named in Text 

Example 15 

Two Authors Named in Text 

Smith and Locke (1998) found that learning styles change as people get older. 

OR 

One study (Smith & Locke, 1998) found that learning styles change as people get older. 

 

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Three to Five Authors  

 

With three to five authors, use all names in the in-text citation the first time. Then, you 

can use the term et al. following the first author’s name. The et al. cannot be used in the 

References page. 

 

Example 16 

Three to Five Authors  

The research shows that learning styles change as people get older (Corrao, Guindon, 

Sharma, & Shokoohi, 2000). . . . Ongoing research indicates that there is definite brain 

activity. How this activity occurs, no one has determined (Corrao et al., 2000). 

 

Six or More Authors 

 

With six or more authors, use et al. any time you use the citation. 

 

Example 17 

Six or More Authors  

Jones et al. (1997) stated that management styles have become more team-oriented. 

 

Work with no Author, No Title, or Anonymous Work 

 

When the work has no author or title or is anonymous or unsigned, use the first two or 

three words of the title or the source from which the information came, and follow with the 

year. Italicize all titles, and capitalize the significant words in all titles cited in the text. 

 

Example 18 

Work with No Author, No Title, or Anonymous Work 

In Work in the Trenches (1998), it was found that… 

 

[Remember that, on the References page, only the first word of the title, the first word 

following a colon, and any proper words are capitalized.] 

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Using Direct Quotations 

 

Direct quotations are materials taken directly from the source. When you use direct 

quotations, use the same format as described above, but enclose the direct quotation with 

quotation marks. Also, include the page number(s) in parentheses. End with a period.   

 

If the information is from an electronic source, use the paragraph number. If the article 

is lengthy, include the closest heading in the citation, and then count the paragraph from the 

heading. For example, … (Smith, 1999, Leadership Qualities, ¶ 5). With this practice, the 

reader is able to find your source more quickly.  

 

Example 19 

Direct Quotations From Electronic Source 

Smith (1999) stated that “……………………” (Leadership Qualities, ¶ 5).  

OR 

Smith and Locke (1999) stated that “ …………………..” (Leadership Qualities, ¶ 5). 

OR 

“The values that parents hold are very different than those of their children. This is 

particularly true as we enter the 21st century” (Smith, 1999, Leadership Qualities, ¶ 5).   

 

 

When words are missing within a sentence or between sentences, use ellipses (. . .). 

Ellipses should be used at the beginning or end of a sentence only to avoid misinterpretation or 

the quotation. For a quotation within a quotation, use single quotations to enclose it (“When 

Edgar Allen Poe wrote ‘The Tell-Tale Heart,’ he was determined to…”). If an original 

quotation includes errors, maintain the errors in your direct quotation, but use brackets and the 

term sic to indicate the original error: “This car runs fast and quick [sic]” Sic, in Latin, means 

“thus it stands” or “this is the way I found it, errors and all.”  

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Quotations that are more than 40 words must appear in a freestanding block, indented 

five spaces from the left margin and double-spaced. The right margin remains unjustified, and  

quotation marks are not used. The citation appears after the period that ends the quotation. This 

construction is an exception to the general rule of putting the period after the citation. The 

author(s), year, and page number(s) are included in the citation as in any citation. An example 

of a block quotation follows. 

 

Example 20 

Block Quotation 

 

Partitions are similar to groups in computing totals, where you specify a column to 

partition or group the data. The difference is that when you use GROUP BY you 

retrieve only the summarized results for each group. When you use PARTITION, you 

retrieve the individual rows organized by the select column. Figure 5.47 shows the 

difference. (Post, 2002, p. 207) 

 

Personal Interviews/Phone Conversations/Email/Electronic Discussion Groups 

 

When writing papers, you may use information obtained from individuals or 

unpublished sources. When using information you obtained from individuals, you should use 

the person’s initials and last name and his or her professional title. Then, indicate that this 

source was a personal communication. Provide the full date of the interview or conversation 

that occurred. Because this information is not recoverable, it is not to be listed in the 

References page. Personal communications include any sources that are not published and are 

unrecoverable. 

 

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39 

 

Example 21 

Citation for Personal Communication Where Title is Known 

The Director of Marketing for the Transaction Group shared that the trends for the future of 

the hospitality industry will triple over the next five years (J. M. Morris, personal 

communication, September 25, 2000). 

OR 

J. M. Morris, the Director of Marketing, shared that the trends for the future of the 

hospitality industry will triple over the next five years (personal communication, 

September 25, 2000). 

 

If the communication was taken from an email or electronic discussion group, use the same 

approach as above.  

 

Example 22 

Citation If Derived From Email or Electronic Discussion Group 

It was gleaned from the e-commerce discussion group that there are many groups who are 

against sales tax (personal communication, October 17, 2000). 

 

Reference Entries Within The References Page 

 

The sources you cite in the paper must appear at the end of your paper and are titled 

References. References always begin on a new page. The title, References, is centered on the 

top of the page in upper and lower case. References include only those sources used in the text. 

Do not include any references that were not cited in your text.  

 

All references are alphabetized by the last name of the first author or by the first main 

word in the title of the work. Give the last name and the initials for all authors. Do not include 

any titles except Jr. All entries are double-spaced, and use the hanging indent. That means the 

first line is flush with the left margin; the next lines are indented five spaces. 

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40 

 

 

The following is a step-by-step example, in sequence, of how to develop an entry to 

insert into your References page.  

Authors 

1. 

List all authors by their last names first, and use initials for first and middle 

names. If the author is anonymous, list the work under its title, and alphabetize 

it by the first main word.  

 

Example 23 

Referencing Anonymous Author 

 

Work in the trenches in today’s industries. (1997). 

 

 

2.   

For multiple authors, use commas to separate the names and a comma and an 

ampersand (&) before the last author. You cannot use et al. in the References 

section. You must identify all authors.  

 

Example 24 

Referencing Multiple Authors 

Johnson, G. G., & Smith, R. (1997).  

OR, if there are more than two authors 

Johnson, G. G., Smith, R., & Horne, B. (1997). 

 

Sequence 

 

When referencing books and articles, the year of publication follows the author’s name 

and appears in parentheses. It is followed by a period and one space. If the article is in a 

magazine, include the month and day if it is available. If the author(s) has multiple 

publications, arrange them in order of their publication dates, the earliest first. If the author has 

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41 

 

more than one publication in the same year, add a letter (a, b, c) within the parenthesis of the 

year listed.  

 

Example 25 

Where Author Has More Than One Publication During One Year 

 

Johnson, G. G., & Smith, R. (1999). 

OR, if it is more than one publication in a year by the same authors 

Johnson, G. G, & Smith, R. (1998a). 

Johnson, G. G.,& Smith, R. (1998b). 

OR, if it is a journal 

Smith, R. (1996, June 16). 

 

Capitalization 

 

Within the References page, only the first word of the title is capitalized for titles of 

books and articles. Capitalize only the first word of the title, the first word of subtitles, and 

proper names. All other words begin with lower case. If there is a colon in the title, then 

capitalize the first word in the subtitle after the colon. A period and one space follow the title. 

If the work has an edition, it follows the title, appears in parentheses, and is followed by a 

period.  

 

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42 

 

Example 26 

Samples of Capitalization 

 

Johnson, G. G., & Smith, R. (1999). Organizational theory and behavior

OR, if the title has a colon 

Smith, R. (1998). Organizational theory and behaviorTen case studies

OR, if the work has an edition 

Little, J. (1997). Management theories in the 20th century (2nd ed.). 

 

 

For books, italicize the title and end with a period.  

 

Example 27 

Use of Italics 

Johnson, G. G., & Smith, R. (1999). Organizational theory and behavior. 

 
 

For articles, the title is not italicized and ends with a period. Follow the rules of 

capitalization for titles of books and articles, and italicize the journal name. End the journal 

name with a comma, and follow with the volume number, which is also italicized and followed 

by a comma. The last element in the entry for a journal article is the page number(s) of the 

article. End with a period. Do not use p. or pp. for journal articles. If the numbering is out of 

sequence, separate the page numbers with a comma. Use p. or pp. only if the source is a 

newspaper article.  

 

Example 28 

Article Reference Example 

Lurane, K., & Waddel, T. M. (1998). Marketing strategies at Coca Cola. Marketing Times

77, 36-45. [If out of sequence, 36-45, 74.] 

OR, if it is a newspaper article 

Big news at CBS. (2000, July 12). The Arizona Republic, p. A7. 

 

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In books, the place of publication (typically the city) follows the title and is followed by 

a colon; the last item in the entry is the publisher’s name, followed by a period.  

 

Example 29 

Reference Example of Publisher 

 

Johnson, G. G., & Smith, R. (1999). Organizational theory and behavior. Boston: William 

Long Publishers. 

 

 Certain 

well-known cities do not require a state: Baltimore, Boston, Chicago, New 

York, San Francisco, London, Philadelphia, Los Angeles among them. In other instances, use 

the post office abbreviation for the state. If many cities are listed, use only the first one for the 

reference. 

 

Example 30 

Post Office Abbreviation Reference Example 

 

Johnson, G. G., & Smith, R. (1999). Organizational theory and behavior. Portland, ME: 

William Long Publishers. 

 

 

Other types of entries follow. The examples illustrated below are completely cited 

entries.  

Edited Book 

 

Use the author’s last name, first initials, year, and title of work (insert in parentheses 

Ed. or Eds.), and follow with the remaining reference entry of City: Publisher name.  

 

Example 31 

Reference Example for Edited Book 

 

Johnson, G. G., & Smith, R. (Eds.). (1999). Organizational systems. Boston: Newton.  

 

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Article or Chapter in a Book 

 

Use the author’s last name, first initials, year, and title of work (italicized). Follow with 

In and then the author’s first initials, last name (Ed. or Eds.), title of work (italicized). Then, 

follow with the page numbers (pp.) in parentheses and City:  Publisher name.  

 

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Example 32 

Book Article or Chapter Reference Example 

Langworth, D., & Speekle, J. (1997). Technology in the 21st Century: Is more better? In D. 

B. Taft (Ed.), The future of technology (pp. 306 – 308). Philadelphia: Squire Press. 

 

Report 

 

Use the same entry format as you would for a book, but include the report number in 

parentheses immediately following the title of the book.  

 

Example 33 

Report Reference Example 

Johns, B., Linnard, S., & Felina, B. (1999). Ethical issues and the Internet (Feld Foundation 

Rep. No. 99-5). Princeton, NJ: Feld Foundation, Inc. 

 

Government Publication 

 

Use the same entry format as you would for a book. If the author is the agency, use 

Author as the publisher’s name.  In addition, include the publication number in parentheses 

between the publication title and city. 

 

Example 34 

Reference Example for Government Publication 

National Institute of Mental Health. (1992). The effects of psychotropic drugs on the elderly

(DHHS Publication No. ADM 92 – 779). Washington, D.C.: Author. 

 

The following example presents a sample References page with a list of references from 

various types of sources. 

 

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Example 35 

References Page, Various Types of Sources  [Bracketed material is for student 

use.] 

 

References 

Anderson, O. (1998). Marketing services in the United States: A growth enterprise for a 

hundred years. In S. Litner & L. Robbins (Eds.), Marketing growth and policy 

(pp. 44-48). Albany, NY: Delacom Publishers. [Article or chapter in an edited book] 

Brakton, E. (1996). Community action. New York: Smith and Sons. [Book] 

Castex, G. M. (1994). Providing services to Hispanic/Latino populations: Profiles in 

diversity. Social Work39(3), 288-295. [Journal article] 

Cockerham, W. C. (1992). Medical sociology (5th ed.). Englewood Cliffs, NJ: Prentice 

Hall. [Book] 

Davis, A. J., Aroskar, M. A., Liaschenko, J., & Drought, T. S. (1997). Ethical dilemmas & 

nursing practice (4th ed.). Stamford, CT: Appleton & Lange. [Book] 

Famighetti, R. (Ed.). (1995). World almanac and book of facts 1996. Mahwah: Funk & 

Wagnalls. [Reference book] 

Fiscus, C. (1999, September 30). Phoenix has plans for its rural communities. The Arizona 

Republic, pp. A13, A15. [Newspaper] 

Galanti, G. (1991). Caring for patients from different cultures: Case studies from American 

hospitals. Philadelphia: University of Pennsylvania Press. [Book] 

Hansell, S. (1999, November 22). A feeding frenzy made for consumers. e-commerce, 22

10-13. [Journal article] 

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Herberg, P. (1989). Theoretical foundations of transcultural nursing. In J. S. Boyle & 

M. M. Andrews (Eds.), Transcultural concepts in nursing care (pp. 3-92). Glenview, 

IL: Scotts, Foresman/Little, Brown College Division. [Article or chapter in an edited 

book] 

Monrroy, L. (1983). Nursing care of Raza/Latino patients. In M. S. Orque, B. Bloch, & L. 

Monrroy (Eds.), Ethnic nursing care: A multicultural approach (pp. 115-148). St. 

Louis, MO: C. V. Mosby. [Article or chapter in an edited book] 

Rubin, R., & Beddingfield, K. (1996). A look behind the listings. U.S. News and World 

Report12, 56-58. [Periodical article] 

U.S. General Accounting Office. (2000). Sales taxes: Electronic commerce growth 

presents challenges; revenue losses are uncertain. (GAO Publication No. 

GAO/GGD/OCE-00-165). Washington, D.C.: U.S. Government Printing Office.  

[Government publication] 

The National Coalition of Hispanic Health and Human Services Organizations. (1990). 

Delivering preventive health care to Hispanics: A manual for providers

Washington, D.C.: Author.  [Work by group author] 

Transportation Accident Research Institute. (1995, February). Causes of truck accidents on 

U.S. highways. (Issue Brief No. 12). Philadelphia: Author.  [Publication of limited 

circulation.] 

 

Note:  Students often use personal communications in their papers (interviews, memos, 

bulletins, phone calls). These sources are cited in the paper but are not cited in the 

References page. 

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Evaluating Online Sources 

 

When using online sources, it is important to evaluate them for use in your academic 

papers. There are four things to consider when evaluating Internet resources: 

Authorship 

•  Is the author or organization indicated? 

•  How reputable is the author? 

•  Are there other online or in-print works by this author? 

•  Can you contact this person or look up the address? 

•  Is there an organization sponsoring the page? What can you learn about the 

organization and who the members are? 

•  Does the organization take responsibility for what is on the site? 

Accuracy of Information 

•  Is there documentation to indicate the source of the information? 

•  Can you tell how well researched the information is? 

•  Are there criteria for including information? 

•  Is the information current? 

•  Is there any indication of bias on the site? 

•  Does the site have any credentials? 

Goals of the Site 

•  What is the purpose of the site?  

•  Are the goals of the site clearly indicated? 

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•  Who is the intended audience? 

•  Is there is a lot of flash and color and gimmicks to attract attention? 

Access 

 

Internet resources can be assessed through links from several sources, such as reputable 

sites, ads, search engines, or browsers. Regardless of your need for information or the 

convenience of using certain sites, you must be cautious and use the most reliable, authoritative 

sources available to suit your purpose. Be sure your sources are appropriate for your paper. A 

formal research paper requires more authoritative, scholarly sources. To this end, you must 

keep one eye on the information and the other eye on the author.  

 

A helpful source for evaluating online resources is found in 

http://www.library.cornell.edu/okuref/research/webcrit.html   

Electronic Sources 

 

When citing references from electronic sources, the same elements for entry are used as 

described previously. The difference is the specification of the path (full Web address) and date 

of access (the date you visited the Web site). 

Email Messages and Electronic Discussion Groups 

 

Emails and electronic discussion groups are considered personal communication. 

Therefore, no entry should appear on the References page.  

Online Information – Web Page 

 

Author, I. (Date of Publication or Revision). Title of full work. Retrieved date in normal 

order from full Web address [The URL does not end with a period and is not underlined.] 

 

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Example 36 

Web Page Reference Example 

Jackson, F. (2000, March). Counseling techniques for blended families. Retrieved 

September 25, 2000, from http://www.behupdate   

 

Online Information – Journal or Magazine 

Author, I., Author, I., & Author, I. (Date of Publication). Title of article. Name of Periodical, 

volume number (if provided). Retrieved date in normal order from full Web address. 

 

Example 37 

Web Page Reference Example from Journal or Magazine 

Smith, J. (1998, April). Electronic systems within manufacturing environments. Retrieved 

June 7, 1999, from http://www/elec.com    

 

Computer Program, Software, or Programming Language 

 

Author, I. (year). Title of program [Computer software]. City, State: Manufacturer.  

 

Example 38 

Computer Program, Software, or Programming Language Reference Example 

Stinson, J. (1998). Linkages [Computer Programming Language]. Trenton, NJ: Syntaxine 

Corporation. 

 

 

If there is no author, list that entry as you would treat a book without an author. Begin 

the entry with a title of the source. If there is no title of the source, then identify and use the 

source of the information (e.g., Software Institute) as the title. 

 

For sources that do not include a date, put (n.d.) [no date] in parentheses after the 

author's name. If there is no author cited, use the following example: 

 

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Example 39 

Reference Example for Which No Author and No Date Are Indicated 

Organizational dynamics in business. (n.d.). Business Issues Today19, 7-9. Retrieved 

May 3, 1999, from http://www.org/od/html  

 

Below is a sample References page with online sources (see Example 40). 

 

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Example 40 

References Page with Online Sources [Bracketed material is for student use.] 

 

References 

Armstrong, D. (2000, May). The politics of Internet sales tax. Retrieved November 12, 

2000, from http://foxmarketwire.com/050100/sportlight050100.sml  [Web site] 

Beyea, S., & Nicoll, L. (1999). Using ethical analysis when there is no research. AORN 

Journal, 69(6), 1261-1263. Retrieved March 16, 2002, from Ovid database. [Journal 

article from database]  

Breeze, J. (1998). Can paternalism be justified in mental health care? Journal of Advanced 

Nursing28(2), 260-265. Retrieved March 20, 2002, from EBSCOhost database. 

[Journal article from database] 

Brown, B. (n.d.) Model for ethical analysis of a case study. Retrieved March 31, 2002, 

from http://www.chass.utoronto.ca/philosophy/phlwrite/brown2.html  [Web site] 

Chou, L., McClintock, R., Moretti, F., & Nix, D. H. (1993). Technology and education: 

New wine in new bottles: Choosing pasts and imagining educational futures

Retrieved August  24, 2000, from Columbia University, Institute for Learning 

Technologies Web site: 

http://www.ilt.columbia.edu/publications/papers/newwine1.html  [Web site]  

Coleman, M., & Ganong, L. H. (2000). Changing families, changing responsibilities? 

Phi Kappa Phi Journal, 80(3), 34-37. Retrieved March 30, 2002, from EBSCOhost 

database. [Journal article from database] 

Dunn, M. C. (1998). Knowledge helps health care professionals deal with ethical 

dilemmas. AORN Journal67(3), 658-661. Retrieved March 16, 2002, from Ovid 

database. [Journal article from database] 

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Fredrick, R. L. (2000, March 7). Cultivating health. Prevention & Treatment, 3, Article 

0001a. Retrieved November 20, 2000, from 

http://journals.apa.org//volumn3/pre003000a.html  [Web site] 

Genia, V. (2000). Religious issues in secularly based psychotherapy. Counseling & Values, 

44(3), 213. Retrieved April 2, 2002, from EBSCOhost database. [Journal article from 

database] 

Glick, S. M. (2000). The morality of coercion. Journal of Medical Ethics, 26(5), 393-395. 

Retrieved April 2, 2002, from InfoTrac OneFile database. [Journal article from 

database] 

Kossek, E. E., & Nichol, V. (1992). The effects of on-site child care on employee attitudes 

and performance. Personnel Psychology, 45, 485. Retrieved Nov. 6, 1999, from 

EBSCOhost database. [Journal article from database] 

Pape, T. (1997). Legal and ethical considerations of informed consent. AORN Journal, 

65(6), 1122-1127. Retrieved March 27, 2002, from Ovid database. [Journal article 

from database] 

Pescosolido, B. A., Monahan, J., Link, B. G., Stueve, A., & Kikuzawa, S. (1999). The 

public’s view of the competence, dangerousness, and need for legal coercion of 

person with mental health problems. American Journal of Public Health, 89(9), 1339-

1345. Retrieved March 30, 2002, from EBSCOhost database. [Journal article from 

database] 

Real World Publications. (2002). What’s the rule. Retrieved June 11, 2004, from the 

University of Phoenix Library Web site: https://axiaecampus.phoenix.edu  [Online 

reference site]  

 

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Skolnick, A. (1990). Religious exemptions to child neglect laws still being passed despite 

convictions of parents. JAMA, 264(10), 1226, 1229, 1233. Retrieved March 16, 2002, 

from InfoTrac OneFile database [Journal article from database] 

Vermont Department of Developmental and Mental Health Services. (2000). Vermont’s 

vision of a public system for developmental and mental health services without 

coercion. Retrieved April 10, 2002, from www.state.vt.us/dmh/rod.pdf  [Web site] 

 

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CHAPTER 7: ADDITIONAL INTERNET WRITING RESOURCES FOR 

STUDENTS 

Online Sources for Help with Writing or Formatting 

 

There are several Web sites dedicated to helping people with writing or formatting. 

These sites are sometimes called OWLs—Online Writing Labs. You should review the Web 

sites to find the ones that work for you.  

• 

http://lib.nmsu.edu/instruction/eval.html  

• 

http://www.vuw.ac.nz/~agsmith/evaln/index.htm  

• 

http://www.library.cornell.edu/okuref/research/webeval.html   

• 

http://mentalhelp.net/guide/pro25.html   

• 

www.apa.org   

• 

http://owl.english.purdue.edu/files/34.html   

• 

http://library.lib.binghamton.edu/webdocs/citing.html   

• 

http://www.bedfordstmartins.com/online/cite6.html#1  

• 

http://ccc.commnet.edu/grammar    

 

For additional writing sources, consult Appendix A for a partial list of sources available 

in any bookstore. An Evaluation Sheet for the Correct Use of APA can be found in 

Appendix B. In Appendix C, you will find an Essay Evaluation Form that many instructors use 

in grading papers. This form may help ensure you are doing the correct things when writing 

your papers. 

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References 

 

Aaron, J. E. (2001). The Little, Brown compact handbook. (Revised Custom 4th ed.). 

Boston: Pearson Custom Publishing. 

American Psychological Association. (2001). Publication manual of the American 

Psychological Association (5th ed.). Washington, DC: Author. 

University of Phoenix. (2002-2003). University of Phoenix catalog. Phoenix, AZ: Author.  

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Appendix A - Writing Sources 

Garbl’s writing resources online. (1999, October). Retrieved October 12, 2002, from 

www.garbl.com  

Harnak, A., & Kleppinger, E. (2000). Online! New York: Bedford/St. Martin’s Press. 

Kolin, P. C. (1998). Successful writing at work. Boston: Houghton Mifflin. 

Li, X., & Crane, N. B. (1996). Electronic styles: A handbook for citing electronic information 

(Rev. ed.). Medford, NJ: Information Today. 

Strunk, W., & White, E. B. (1979). The elements of style. New York: MacMillan. 

 

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Appendix B - Evaluation Sheet for Correct Use of APA 

 

___  

Does the title page show the title, the author’s name, and the University centered both 

horizontally and vertically? 

___  

Is the title page counted as page one? 

___  

Are the finished margins set at 1 inch all around? 

___  

Does the paper have page headers, five spaces, and then the page numbers? 

___  

Are the page numbers in the upper, right-hand corner? 

___  

Is the paper double-spaced throughout with no single-spacing? 

___  

Is the title repeated at the top margin of the first page of text? 

___  

Are there in-text citations for all direct and indirect quotations? 

___  

Do the in-text citations include the author’s name, year, and page number if it is a direct 

quotation? 

___  

Do headings follow the rule for levels of headings? 

___  

Is the heading for the References page centered? 

___  

Are the references formatted in a hanging indent? 

___ 

Are the references double-spaced throughout? 

___  

Does each reference begin with an author or, if there is no author, with the title of the article? 

___ 

Are references complete? 

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Appendix C- Essay Evaluation Form 

 

Course:  ____________  Session:  ____________    Instructor:  ___________________________ 
Student:  _________________________   

Essay Title:  

_________________________________ 

 
 

Criteria: 

1 is never; 5 is always: 

Subject 

matter 

1 2 3 4 5 

     Key elements of assignment are covered 

 

 

 

 

 

     Content is comprehensive/accurate/persuasive 

 

 

 

 

 

     Paper displays an understanding of relevant theory 

 

 

 

 

 

     Student provides support with details and examples 

 

 

 

 

 

     Writer has gone beyond textbook for resources and/or fulfilled specified 

source requirements 

 

 

 

 

 

     Research is adequate, timely, and appropriate for academic paper 

 

 

 

 

 

     Text citations are present 

 

 

 

 

 

     Vocabulary is used appropriately 

 

 

 

 

 

Higher order thinking skills 
    Writer compares/contrasts/integrates theory/subject matter with     
             experiences 

 

           

 

 

Writer analyzes and synthesizes theory/practices to develop new ideas 

and ways of conceptualizing 

 

 

 

 

 

Organization 
     The introduction provides sufficient background on the topic and 

previews major points. 

 

 

 

 

 

     Central theme/purpose is immediately clear 

 

 

 

 

 

     Subsequent sections develop/support central theme 

 

 

 

 

 

     Sentence structure clearly conveys meaning 

 

 

 

 

 

     Conclusion reviews major points 

 

 

 

 

 

Style/mechanics 
     The page format follows APA guidelines 

 

 

 

 

 

     Citations/references follow APA guidelines 

 

 

 

 

 

     Sentences are varied in structure and readable 

 

 

 

 

 

     Transitions between sentences/paragraphs/sections help maintain the 

flow the thought 

 

 

 

 

 

     Grammar and spelling are standard, and usage is correct 

 

 

 

 

 

 

 

 

 

 

 

 
 Total 

points 

possible 

100 

 Points 

earned 

___ 

 Letter 

grade 

___ 

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60 

 

Additional comments: