Timeline
How to…
Team Members
March 2009
Based on full time member of staff working five, eight hour shifts
UM
= Unit Manager
TM
= Team Member
Sup
= Supervisor
Task
By When
Who
•
Introduction & How to use How to…
End of day 1
UM/Trainer
•
Induction
End of week 12
UM/Trainer
•
H&S 1 – 21 cards
End of week 8
Buddy/Trainer/UM
•
Module 1 – Licensing
End of 1st day on unit
Buddy/Trainer/UM
•
Module 2 – Know your unit incl. Kronos
End of week 1
Buddy/Trainer/UM
•
Module 3 - Service
End of week 4
Buddy/Trainer/UM
•
Knowledge checklists
End of week 4
TM & UM
•
Knowledge Tests
End of week 8
TM & UM
•
Security & Loss Prevention Test
End of week 1
TM & UM
•
Basic Barista Test
End of week 6
Senior Barista
•
4 week challenge
End of week 4
TM & UM
•
8 week challenge
Optional
TM & UM
•
12 week challenge
End of week 12
TM & UM
•
H&S Equipment (relevant cards)
End of week 12
Buddy/Trainer/UM
•
SSP Service Style
End of week 12
UM/Trainer
•
Brand Specific
End of week 4
UM/Trainer
•
Coffee incl. Barista Test
End of week 12
UM/Trainer
