CONFIDENTIAL
1 (3)
Level 1
Level 2
x
Level 3
x
Level 4
Version 4
RM-1 SB-037
Copyright © Nokia Corporation 2005
Customer and Market Operations
Service Bulletin No. SB-036/04.11.05
EMEA Customer Care
RM-1
POSSIBLE SECURITY AREA CORRUCTION
Version history:
Version 4
04.11.05
Repair instructions added on page 3
Version 3
05.07.05
Reporting instructions changed on page 3
Version 2
13.06.05
Information about possible SW downgrade attempt added on
page 3
Version 1
03.06.05
Initial version
It is possible that RM-1 (6630) device security area will get corrupted in
certain cases. Corruption gives “start up failed – contact retailer” message to
phone screen on start up. If flashing new software doesn’t work it is possible
that the root cause is corrupted security area.
Fault is very similar as in RAP3G or HELEN fault so it is very important to
check, if the problem is corrupted security area.
Do not scrap phone with
corrupted security area because this can be fixed now.
How security area gets corrupted
Case 1:
- If device needs to be tuned (RF or EM) after certain component change it
is possible that security area gets corrupted.
Case 2:
- After writing certificates device security area might get corrupted.
Case 3:
- If D3000 (NOR memory) is changed the device needs to be tuned and
certificates needs to be restored. This will cause most likely security area
corruption.
How to identify security area corruption:
It is possible that device security area is corrupted, if phone gives “start up
failed – contact retailer” message on start up. This can be test by using
Phoenix service software self tests option.
1. Attach RM-1 (6630) device to corrected service tool (AD-23SF or MJ-26)
2. Make sure you have activated SX-4 smart card in use.
3. Open Phoenix
4. Scan product
