M03_CTX2622.fm

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Overview

Objectives

At the end of this module you will be able to:

Recognize new Citrix Resource Manager features

Create a billing profile

Configure Resource Manager to use SMTP

Create a snapshot report

Install and configure MetaFrame XP Provider for Windows
Management Instrumentation

Install and configure MetaFrame XP Management Pack for Microsoft
Operations Manager 2000

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Citrix Resource Manager Features

New in This Release

Feature Release 3 adds the following new features to Citrix Resource
Manager:

Improved Billing that allows the Citrix administrator to configure fee
groups, currency profiles and billing profiles. Administrators will
benefit from this feature

Apply to Folder Support that allows the Citrix administrator to select
folder or groups of folders when applying changes to servers and
applications.

SMTP Mail Support that enables support for SMTP as an alert
mechanism.

User-definable Installation that allows the Citrix administrator to
select where the local Resource Manager database is installed during
setup.

Improved Snapshot Report that adds detailed memory and process
usage information to the System Snapshot report for processes using
5% or more of memory or processor. This feature also adds detailed
information on resource usage by each user.

Improved Server Reboot that allows the Citrix administrator to
prevent user logins for a period of time before the server restarts.

Report Printing that allows the printing of Citrix Resource Manager
generated reports.

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CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Summary Database Folders and Zones that allow the Citrix
administrator to produce Summary Database reports based on server
groups previously defined using the Citrix Management Console.

Alert on Yellow Support that allows the Citrix administrator to
configure Citrix Resource Manager to send an alert when a yellow
threshold is crossed to proactively correct potential problems before
they arise.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Creating a Billing Profile

Introduction

An administrator can create, edit and save custom fee groups, that
contain a set of costs for a set of chargeable categories that can be
assigned to cost centers and domains.

Procedure

An administrator can use the following procedure to create a billing
profile using Resource Manager.

Step

Action

Log on to the Citrix Management Console.

Click Resource Manager in the left pane of the Citrix
Management Console.

Click the Billing tab.

Click Fee Profiles.

The Fee Profiles dialog box appears.

Click New.

Type the new profile name in the New Profile Name field and
click Next.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Select from the following options to define default fees.

Click Next.

Step

Action

If the administrator wants
...

Then...

To use the currency set in
the operating system

Select Use system settings

To set a custom currency
symbol

Select User defined

To set the currency
symbol by selecting a
country from the Code
list

Select Use ISO4217 code

To charge per hour for
the duration of each
session

Set a Session time charge.

To charge per minute of
CPU time for the
processes in the session.

Set a CPU time charge

To charge per megabyte-
minute of the total
memory consumption for
processes in the session.

Set a Memory charge

To charge per hour of
loaded time for each
process in the session.

Set a Process loaded time
charge

To charge per minute of
active time for each
process in the session

Set a Process active time
charge.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Configuring Resource Manager to use
SMTP

Introduction

An administrator can now send alert messages through the Simple Mail
Transport Protocol (SMTP).

Procedure

An administrator can use the following procedure to configure Resource
Manager to use SMTP.

Step

Action

Log on to the Citrix Management Console.

Right-click Resource Manager in the left pane of the Citrix
Management Console and click Properties.

Click Use SMTP to send email alerts.

Click OK.

In the right pane, click the E-mail tab

Click Edit configuration. The SMTP Server Configuration
dialog box appears.

Type the server name or IP address and the port number of
your SMTP server.

Click Edit Recipients. The SMTP Recipient Configuration
dialog box appears.

If the administrator wants
...

Then

The SMTP server requires
authentication

Click Authenticate
Connection and type the
user name and password
into the boxes

To send emails using SSL

Click Use SSL to send
email alerts and click OK.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Type the email addresses to which alerts are to be sent in the
To, Cc and Bcc boxes, as required. Also, type an address from
which to send alert emails and click OK.

Click Test configuration to send a test email, using the new
settings.

After the email details are setup, select the metrics that will
trigger email alerts. This must be done for each MetaFrame XP
Resource Manager server. When a metric changes to a status
that triggers an email alert (for example, a red alarm),
Resource Manager sends an alert, through the SMTP server.

Step

Action

For individual servers, an administrator can define a
specific set of mail recipients who will receive the
alerts instead of, or as well as, the mail recipients
identified for the entire server farm. An administrator
may do this, for example, to send alerts to a specific
person for a high-priority server. Use the Resource
Manager Alerts Recipients tab in the server Properties
dialog box.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Creating A Snapshot Report

Introduction

Administrators can now generate more detailed information on resource
usage by each user with improved snapshot reporting. The new
snapshot report provides detailed memory and usage information for
processes using 5 % or more of memory or processor.

Procedure

An administrator can use the following procedure to create a snapshot
report.

An administrator can use the following procedure to print the server
snapshot report.

Step

Action

Log on to the Citrix Management Console.

Right-click Resource Manager in the left pane of the Citrix
Management Console.

Click the Reports tab.

Click the Server Snapshot button.

Select a server from the Server drop-down list.

Click Generate.

View and close the report.

Step

Action

Click File > Print Displayed Report

Select the appropriate printer from the Name drop-down list
in the Print Service section of the Print screen.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Choose from the following options.

Click Print in the Print screen.

Step

Action

If the administrator wants
to...

Then..

Print to file

Select Print to file check box.

Print all report pages

Click the All radio button

Print select report pages

Click the Pages radio button
and type the page range to
be printed.

Print multiple copies of
the report

Click the Up arrow next to
Number of Copies field and
select Collate to collate the
reports.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Installing MetaFrame XP Provider for
Microsoft Windows Management
Instrumentation (WMI)

Microsoft WMI
Overview

Windows Management Instrumentation (WMI) provides system
administrators with a single consistent object-oriented interface to
monitor and control large, complex enterprise systems, applications and
networks.

WMI consists of the following components:

WMI Provider extracts management information from the underlying
system and presents this information to a WMI Consumer.

Common Information Model Object Manager identifies the WMI
provider that can supply information requested by a WMI Consumer
and passes the requested information from the WMI Provider to the
WMI Consumer.

WMI Consumer is a management tool such as the Microsoft
Operation Manager (MOM), an MMC snap-in used to present
information .

For more information on Windows Management Instrumentation , see
the Microsoft web site at http://www.microsoft.com.

MetaFrame XP Provider
for WMI Overview

The Citrix MetaFrame XP Provider when installed on a MetaFrame server
extracts information about the server and when appropriate also
provides information on the server farm that the MetaFrame server
resides and presents this information to the WMI consumer for display.

The Citrix MetaFrame XP provider allows the administrator to:

Logoff a session

Disconnect a session

Send messages to users

MetaFrame XP Provider
System Requirements

To install the Citrix MetaFrame XP Provider the following must be
installed:

MetaFrame XP for Windows Version 1.0 or higher

MetaFrame XP Feature Release 2 or higher installed on each server

MetaFrame XP Feature Release 2 or higher licenses installed and
activated

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

MetaFrame XP Provider
Installation

The MetaFrame XP Provider is installed automatically as a part of a new
MetaFrame XP with Feature Release 3 installation. An administrator may
choose to not install the MetaFrame XP Provider during the Component
Selection phase of the MetaFrame XP with Feature Release 3 installation.

The Citrix MetaFrame XP Provider must be installed on
every MetaFrame server in the server farm that the
administrator wants to gather information on. Also
Hotfix XE102W011 must be installed on every
MetaFrame server the administrator wants to gather
information about.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Installing Citrix MetaFrame XP
Management Pack for Microsoft
Operations Manager 2000

Microsoft Operations
Manager (MOM)
Overview

Microsoft Operations Manager (MOM) 2000 is a management solution
for Microsoft Windows 2000 server deployments that collects, filters,
analyzes , responds and reports information about consumers from a
single view desktop console.

System administrators can use MOM to identify trends and troubleshoot
problems on servers and applications across the network.

Citrix MetaFrame XP
Management Pack for
MOM Overview

The Citrix MetaFrame XP Management Pack is a plug-in to the MOM that
enables administrators to monitor the health and availability of
MetaFrame XPe servers and server farms.

Citrix MetaFrame XP
Management Pack for
MOM Installation
Procedure

An administrator can use the following procedure to install the Citrix
MetaFrame XP Management Pack.

Step

Action

Insert the MetaFrame XP Components CD into the server CD-
ROM Drive.

Log on the MOM Administrator Console.

Right-click Rules > Processing Rule Groups and select Import
Management Pack.

The Import Management Pack screen appears.

Click Browse and navigate to the location of the Citrix
MetaFrame XP Management Pack and click Open.

Click Import.

After the Citrix MetaFrame XP Management Pack is imported,
the Imported Processing Rules Groups screen appears.

Click OK to complete the installation.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Configuring the Citrix MetaFrame XP
Management Pack

Overview of
MetaFrame Views

The Citrix MetaFrame XP Management Pack includes views that allow an
administrator to monitor events and alerts raised for MetaFrame XPe
servers and server farms, and to identify trends and performance issues
occurring on MetaFrame servers and published applications.

The Citrix MetaFrame XP Management Pack consists of two main types of
views:

Health monitoring provides administrators with real-time event and
alert information, along with performance monitoring details about
MetaFrame XPe servers and server farms.

Discovery provides administrators with an overview of the structure
of the MetaFrame installation, along with information on individual
MetaFrame servers.

Overview of
MetaFrame Groups

The Citrix MetaFrame XP Management Pack includes the following Citrix
MetaFrame groups:

Group

Description

Citrix MetaFrame All Managed
Servers in All Farms in All
Zones

Allows an administrator to configure
MOM to recognize the farms and
zones in the MetaFrame installation.
An administrator can display and
monitor MetaFrame servers by farm
or zone.

Citrix MetaFrame Farm Data
Collectors

Specifies the MetaFrame servers that
generate farm-wide data.

Citrix MetaFrame Zone Data
Collectors

Specifies the MetaFrame servers that
generate zone-wide data.

Citrix MetaFrame Managed
Servers

Allows an administrator to specify
which MetaFrame servers to monitor
using MOM.

Citrix MetaFrame Unmanaged
Servers

Specifies MetaFrame servers not
monitored by MOM.

Citrix MetaFrame Unlicensed
Servers

Specifies MetaFrame servers running
the Citrix MetaFrame XP Provider, but
are not licensed or missing a valid
Feature Release 2 license.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Farm and Zone-wide Data Collection

Overview

An administrator can use the Citrix MetaFrame XP Management Pack to
monitor farm and zone-wide data. By default all managed MetaFrame
servers generate this information and is then collated into a single
performance measurement for the farm and zone. An administrator can
configure Citrix MetaFrame XP Management Pack so that specific
MetaFrame servers generate this information and ensure that servers do
not become overloaded with the collection of farm and zone-wide data.

Farm-Wide Data
Collection
Configuration
Procedure

An administrator can use the following procedure to configure farm-
wide data collection.

Step

Action

Log on to the MOM Administrator Console.

Double-click Citrix MetaFrame Farm Data Collectors group in
Rules > Computer Groups, to display the Computer Rule
Properties dialog box.

Click the Computers tab to display the Computer Rule
Properties (WMI farm MOM) dialog box.

Select Only Computers whose name matches.

Type the domain name in the Domain name field.

Type the name of the MetaFrame servers that will generate
farm-wide information. To specify more than one server,
select Matches regular expression from the drop-down list,
and then type the names of the computers.

Click OK.

Right-click on Rules and select Commit Configuration Change
to apply changes.

Right-click Configuration > Agent Managers and select Scan
All Managed Computers to display

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Zone-Wide Data
Collection
Configuration
Procedure

An administrator can use the following procedure to configure zone-
wide data collection.

Step

Action

Log on to the MOM Administrator Console.

Double-click Citrix MetaFrame Zone Data Collectors group in
Rules > Computer Groups, to display the Computer Rule
Properties dialog box.

Click the Computers tab to display the Computer Rule
Properties (WMI farm MOM) dialog box.

Select Only Computers whose name matches.

Type the domain name in the Domain name field.

Click OK.

Right-click Rules and select Commit Configuration Change to
apply changes.

Right-click Configuration > Agent Managers and select Scan
All Managed Computers.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

MetaFrame Farm and Zone Computer Groups

Overview

By default the Citrix MetaFrame XP Management Pack displays all
MetaFrame servers in the network. An administrator can use the Citrix
MetaFrame XP Management Pack to recognize groupings of multiple
MetaFrame farms or data collector zone in the MetaFrame installation.

MetaFrame Farm and
Zone Computer
Groups Configuration
Procedure

An administrator can use the following procedure to configure
MetaFrame farm and zone computer groups.

Step

Action

Log on to the MOM Administrator Console.

Right-click Citrix MetaFrame All Managed Servers in All Farms
in All Zones group in Rules > Computer Groups and select
Copy.

Right-click on Rules > Computer Groups and select Paste. A
new group is displayed called Copy of Citrix MetaFrame All
Managed Servers in All Farms in All Zones.

Double-click the new group to display the Computer Rules
Properties dialog box.

Edit the Name field with the name of the new group.

Select the Formula tab. The following text is displayed:

MemberOf (Citrix MetaFrame Managed Servers) AND
MatchWildcard (Attributevalue (Citrix MetaFrame Farm
Name), “*”) AND MatchWildcard (AttributeValue (Citrix
MetaFrame Zone Name), “*”)

Edit the “*” argument to the
MatchWildcard(AttributeValue(Citrix MetaFrame Farm Name)
field with the name of the MetaFrame server farm. The farm
name must be identical to the farm name assigned during
MetaFrame installation.

Edit the MatchWildcard(AttributeValue(Citrix MetaFrame
Zone Name) field with the name of the zone.

Ensure the computer group name begins with Citrix
MetaFrame All Managed Servers. If the computer
group name does not begin with this, the
administrator will be unable to monitor MetaFrame
servers using this group.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Click OK.

Right-click on Rules and select Commit Configuration Change
to apply changes.

Right-click Configuration >Agent Managers and select Scan
All Managed Computers.

Click Monitor >Public Views > Citrix MetaFrame > Discovery>
Computer Groups and select the computer group.

Step

Action

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Citrix MetaFrame Administrator Notification
Groups

Overview

The Citrix MetaFrame XP Management Pack includes a default
notification group named Citrix MetaFrame Administrators. An
administrator must configure the group to ensure the appropriate
individuals are notified when problems occur on MetaFrame servers and
server farms.

Citrix MetaFrame
Administrator
Notification Group
Configuration
Procedure

An administrator can use the following procedure to configure a
MetaFrame administrator notification group.

Step

Action

Log on to the MOM Administrator Console.

Right-click Rules>Notification Groups in Rules>Notification
Groups and choose Properties.

The Notification Properties dialog box is displayed.

Select the appropriate MetaFrame administrators group from
the lost of Available operators and using the arrow keys, move
these into the Group operators list.

Click OK.

Right-click on Rules and select Commit Configuration Change
to apply changes.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

MetaFrame XP Management Pack Site-Specific
Rules

Overview

The majority of Citrix MetaFrame XP rules are enabled by default and
begin functioning after the Citrix MetaFrame XP Management Pack is
installed. Some Citrix

MetaFrame XP rules are disabled by default because they require
configuration to make them appropriate and meaningful to your site.

The following rules are disabled by default and define how MOM
collects, processes, and responds to Citrix MetaFrame XP information,
and that generate the Citrix MetaFrame view. There are two types of
disabled processing rules:

Event Processing Rules

Performance Processing Rules

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Performance
Processing Rules

The following performance process rules are located at Rules>
Processing Rules Groups > Citrix MetaFrame > MetaFrame Server Rules >
Performance Processing Rules.

Disabled Rule

Associated Alert/
View

Description

Too many
disconnected
sessions

The number of
disconnected
sessions on this
server is high

Defines an upper
limit of disconnected
ICA sessions. The
global default is 100
sessions but the
administrator can
change this
depending on the
hardware. If this
limit is exceeded an
alert is sent warning
of possible
performance
problems.

Too many active
sessions

The number of active
sessions on this
server is high

Triggers an alert to
signal that there are
too many active
sessions running on
a server. This rule is
disabled by default
because the number
of active sessions is
dependent upon
hardware and
software in the
installation.

Sample published
application load
from load balancing

Enabling this rule
displays information
in the Published
Application Load
from Load Balancing
health monitoring
view.

Retrieves WMI
information about
the published
application load
from the MetaFrame
Load Manager
component.

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Feature Release 3 Addendum

Event Processing Rules

The following performance process rules are located at Rules>
Processing Rules Groups > Citrix MetaFrame > MetaFrame Server Rules >
Event Processing Rules.

Disabled Rule

Associated Alert/
View

Description

Disconnections:
subscribe to session
disconnection events

Rate of session
disconnects is high

Subscribes to
session
disconnection WMI
events so that this
data is captured.
This rule is disabled
by default to prevent
raising false alerts.

Disconnections:
check rate of
disconnections

Rate of session
disconnects is high

Runs a script that
examines the
captured WMI
events to determine
whether the number
of disconnections in
a specific period is
too high. If this rate
is too high the script
generates a MOM
event. This script
also clears the WMI
database of
unwanted session
disconnection data.
This rule is disabled
by default to prevent
raising false alerts.

Disconnections: rate
of session
disconnects is high

Rate of session
disconnects is high

Triggers an alert in
response to the
MOM event. The
alert signals a
possible fault. This
rule is disabled by
default to prevent
raising false alerts.

Feature Release 3 Addendum

CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3

Check for
MetaFrame session
idle too long

A MetaFrame session
has been idle too
long

Runs a script that
retrieves information
from the Citrix
MetaFrame XP
Provider to
determine whether
an ICA session has
been idle too long. If
a session has been
idle too long, the
script generates a
MOM event. This
rule is disabled by
default because the
acceptable length of
time for a session to
remain idle varies
between sites.

MetaFrame session
idle too long

A MetaFrame session
has been idle too
long

Triggers an alert in
response to the
MOM event. The
alert signals
problems with the
session. All sessions,
including idle
sessions may cause
problems where
server resources are
limited. This rule is
disabled by default
because the
acceptable length of
time for a session to
remain idle varies
between sites.

Disabled Rule

Associated Alert/
View

Description