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KEIPER GmbH & Co. KG Hertelsbrunnenring 2 D-67657 Kaiserslautern
Kommanditgesellschaft: Sitz Kaiserslautern, Registergericht Kaiserslautern HRA 2352
USt-IdNr. DE 120 803 876
Komplementärin: KEIPER Verwaltungs-GmbH, Sitz Kaiserslautern,
Registergericht Kaiserslautern HRB 3265
Geschäftsführer: Elmar Deegener (Vorsitzender), Frank Jourdan, Hubert Kloß
Quality Management Rules
Scope of application
The following regulations apply to supplies and services of KEIPER incorporated in
products of the customer or sold as products to the customer; they shall be equally
binding for both the customer and KEIPER.
They are applicable even if the customer may have communicated its own diverging
Quality Management Rules. Customer Quality Management Rules will not be
recognized, even if KEIPER does not expressly object to them again after their
receipt at KEIPER.
Quality Management System
The QM system of KEIPER GmbH & Co. KG is certified in accordance with ISO/TS
16949:2002.
KEIPER shall be only responsible for the quality of its supplies furnished or services
provided. The responsibility for quality for customer furnished equipment or
deliveries shall be at the customer.
In case of quality problems, for example, the customer shall be permitted, upon
previous coordination and agreement with KEIPER, to perform a process audit by its
staff.
Environmental Management System
The Environmental Management System of KEIPER GmbH & Co. KG is certified
according to DIN EN ISO 14001: 2004.
KEIPER will make the material data required by the End of Life Vehicle directive
available to the customer via the International Material Database (IMDS).
Advance quality planning
KEIPER will follow the basic principle of “fault prevention rather than fault detection”.
A systematic advance quality planning will be conducted.
1. Producibility
KEIPER will check the supplies and services being subject of an order with regard to
its producibility. Producibility in this context means that the requested product can be
manufactured under series production conditions, particularly with respect to
requirements such as:
- Capacities / quantities
- Deadlines or scheduled times
- Requirement specification / Performance specification
- Drawings
- Specifications
- Process capabilities for SCs and CCs with Cpk > 1.33
The producibility will be checked for all new and modified parts / projects. The
customer will be notified of problems.
In the case that the customer is in charge of the design the customer will provide
KEIPER with all documents required for reviewing the producibility, such as:
- Drawings respectively CAD-data of single parts, components and assemblies
- Design-FMEA including all special characteristics (SCs and CCs)
- Interface-FMEA to the OEM
- Specifications
- Test specifications
- Listing of all special characteristics (SCs and CCs)
- Documents containing special customer requirements
2. Project plan / milestone plan
For the purpose of project planning and project execution KEIPER will prepare a
project or milestone plan. The project plan shall contain the following milestones:
- Creation of a Design- and a Process-FMEA
- Creation of a control or production control plan (incl. critical characteristics CCs
and significant characteristics SCs)
- Planning and provision of the test equipment
- Manufacture of prototypes (if necessary)
- Manufacture of pre-production samples
- Determination of the machine or process capability (for CCs and SCs)
- Prototype approval by the end customer, being provided by the customer
- Performance of initial sampling as per QS 9000 / PPAP or VDA 2 / PPF)
- Production start
- Start and target dates, resources and actual degree of performance
KEIPER shall communicate the project status to the customer’s responsible project
manager in specified intervals.
3. Inspection planning and test equipment planning
Systematic inspection planning and test equipment planning will ensure that for new
and/or modified products, manufacturing processes, etc:
- All characteristics of importance to the quality have been registered,
- The inspection methods and frequencies to be used are appropriate, and
- The test equipment is correctly designed and available in due time before the
start of pilot production.
The characteristics of importance to the quality shall be included in the drawings and
specifications. Determination of critical and significant product characteristics which
have to be considered specifically in the inspection planning and test equipment
planning shall be carried out in coordination with the customer and taking the FMEA
findings into account.
A control plan shall contain the following information:
- Master data (such as manufacturer, designation, drawing no., technical revision
status, obligatory documentation and author / user / date)
- Inspection characteristic(s) - (at least all CCs and SCs)
- Test equipment
- Testing frequency
- Testing method
- Type of test (quantitative or qualitative)
- Sample size or 100% inspection
- Corrective actions in the event of nonconformities (or individual determination, e.g.
in the test instruction)
The required test equipment shall be manufactured or furnished by KEIPER at its
sole responsibility and shall take economic and manufacturing aspects into
consideration.
4. Evidence of process capability
The selection and determination of the characteristics for which evidence of process
capability has to be adduced, shall be made as early as possible. All critical and
significant characteristics for meeting the coordinated specification shall be
considered.
- Preliminary process capability
Pp; Ppk > 1,67
- Process capability (long-term)
Cp; Cpk > 1,33
Sample submission procedure
The submittal of samples shall follow QS 9000 / PPAP-directive or VDA 2 / PPF
according to coordination with the customer. Unless otherwise agreed, Submission
Level 2 shall apply as standard.
The following documents will not be handed out. But customer employees will be
able to inspect them on site:
- Drawings or CAD-data of modules and single parts used, adaptation parts and
assembly drawings excepted
- FMEA documents, interface-FMEAs excepted
- Control plans
- Process layout and process-related instructions
Labeling, storage and packaging
KEIPER shall label its goods in such a way that the product status and the
inspection status are to be clearly identified at any time, from receipt of the goods
until dispatching of the goods.
The goods shall be stored in such a way that they are sufficiently protected against
loss / theft. The storage shall also exclude damages or impairment of material
properties due to environmental impact.
Unless otherwise specified by the customer, KEIPER shall be responsible for the
appropriate packaging for the designated shipping.
The cargo carriers containing goods ready for dispatch shall as a standard be
provided with a VDA label and a QA certificate. The passing of the risk shall be
governed by the conditions stipulated in the contract.
Documentation and traceability
Special archiving documents (DmbA) shall be kept for 15 years after the product has
been delivered to the customer. This shall enable the specified relevant product or
process data to be documented and in addition it shall also permit the corresponding
traceability of the products (in coordination with the customer, if applicable).
Production / series monitoring
By means of regular monitoring and documentation of process parameters and
product characteristics KEIPER shall ensure a stable and capable production
sequence and thus the quality of the manufactured products. For CCs and SCs the
use of SPC (Statistical Process Control), shall be planned and implemented where
appropriate and useful.
Nonconforming parts
Nonconforming parts occurring in the production of KEIPER will as a matter of
principle be selected, marked and separated. A mixing with acceptable parts shall be
excluded to ensure that only contractual items free of deficiencies are delivered.
KEIPER shall be entitled to supply products that deviate from the specification or the
test specification coordinated with the customer, if a deviation permit approved by
the customer exists.
Incoming inspection at the customer’s plant
The customer shall inform KEIPER of quality deviations immediately upon their
detection at incoming inspection or whenever during the course of ordinary
business.
Customer complaints
KEIPER shall respond immediately to complaints relating to nonconforming
contractual items concerning defined and coordinated specifications. Within 24
hours, or as individually agreed, KEIPER shall submit to the customer a report (8D-
Report) containing at least the following information:
