zerówka zima 2013

CENTRUM JĘZYKOWE POLITECHNIKI ŁÓDZKIEJ

EGZAMIN Z JĘZYKA ANGIELSKIEGO DLA GRUP ZAAWANSOWANYCH

NA POZIOMIE B2

ZIMA 2013

Arkusz

do zwrotu

WSZYSTKIE ODPOWIEDZI NANIEŚ NA KARTĘ ODPOWIEDZI

PART I. Listening Comprehension

Task 1

10p

Listen to a conversation between Catherine and a representative of the Electric Mountain Visitor Centre, and complete the
notes. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer. You will hear the recording twice.

The Electric Mountain Visitor Centre

Opening days:May to October – 1)______________; November to March – 5 days a week.
Opening times:May – open from 10:30 to 2)______________.
Tour length: 3)______________.
Tour places: the Electric Mountain Visitor Centre and the 4)______________.
Cost: adult – £6, student – 5)______________, group rate (20 people) – £70.

Task 2

10p

Listen to a lecture on evaluating websites used for research and mark the sentences below as true (T) or false (F). You will
hear the recording twice.

Government and educational websites are generally reliable.

All academic sites in the USA have the suffix .ac in the address.

An ideal medical website is updated once a week or once a month.

The speaker thinks websites should only include scientific results.

As a student, she used the Internet a lot for educational purposes.

PART II. Reading Comprehension
Task 3

10p

Read the article carefully and choose the best sentence (A-F) to fill in each gap (1-5).Do not mark any letter more than once. There is
an extra sentence that you should not use.
A.

‘What our customers want is to take their families on a free vacation as soon as it is possible,’ says the CEO.

However, the thing that almost all respondents said about the company was that it always provides the same level of
high quality service.

Business people do not appreciate having to mix with ordinary tourists.

Every day, there is a 15-minute exercise on things like how to welcome a guest, or how to handle a complaint.

All of them related to what really counts (after price and location, of course): 39% of the respondents said the quality of
the guest rooms was the most important thing.

The respondents often mentioned the company’s loyalty program.

The ideal place to stay for a business traveller

We turned to our readers and asked them to name the best places for

the business traveller to stay.
It was virtually impossible to find the single best hotel. We asked our readers to name their favourite one and got almost
1,200 different answers. 1)______ The hotel staff and health club were also high on the list, but the real surprise was high-
speed Internet access, which came a strong second.
We  had  no  problem  identifying  the  top  hotel  chain.  Marriott  International,  with  24%  of  all  votes,  was  the  winner.  True,
Marriott is the largest hotelier in the world, and its range of locations gives it an advantage. 2)______ ‘There has never been
any  unpleasant  surprise,’  said  one  reader.  ‘In  every  Marriott  throughout  the  world,  the  staff  is  always  caring,’  added
another.
Such attentive service is no accident. ‘We spend well over $100 million a year on training,’ says J.W. Marriott Jr., chairman
and CEO. 3)______ I tell our people: ‘We don’t manufacture anything. We provide experiences.’
Consistency  and  the  number  of  locations  were  also  reasons  why  12%  of  the  respondents  picked  Hilton  Hotels  –  No.2
company  in  the  survey.  4)______  It  allows  members  to  earn  points  for  using  the  services  of  companies  under  the  Hilton
umbrella. ‘I can stay at Hilton Inn and earn points toward Hilton stays,’ one subscriber noted.
No.3 on the best hotel chain list was Westin, something of a surprise since, with just 120 hotels worldwide, it’s much smaller
than many of its rivals.
Readers’ choices of their favourite hotel loyalty programs were similar to the list of their favourite hotel chains. Here again,
readers  chose  these  programs  for  the  number  of  locations  and  variety  of  brands  under  one  plan.  Last  summer,  Marriott
improved its program to allow frequent guests to earn free stays 30% faster than many of its rivals. 5)______

Task 4

10p

Read the article on being a customer service advisor. For each sentence (1-5) choose the correct ending: a, b or c.

Being a customer service advisor in a call centre in India is not sweatshop work. It is highly skilled and not

easy to do well. Advisors need to be educated and able to master complex areas such as motor insurance, and to
be able to deal with many different English accents. Not everyone can cope with this. Some just learn the
standard responses and repeat these without real understanding and this causes problems when something
unusual or difficult occurs.

Compared with working conditions in other industries in India, the working environment in call centres is

extremely good and the wages are high. There is fierce competition for jobs and the best companies attract the
best people. Advisors often see working in a call centre as a step up the corporate ladder to a management
position or to another job, having worked on their language and customer care skills. Having dealt with the high
pressure of taking non-stop calls from the UK in the middle of the night for several months, advisors have proved
themselves capable of dealing with a heavy workload.

The job is not an easy one but then many jobs are difficult. Compared with coal mining or industrial

manufacturing, the kind of pressures are completely different and different people can cope with different
pressures.

Working in a call centre is not just answering the phone. It’s being able to deal with many different

problems and situations. It is a real skill to be able to sound patient and understanding with equally stressed
customers who may have been on hold for a long time and who are calling because they have a problem which
needs to be solved.

1. To be a good customer service advisor you need to
a.

know how to use many English accents.

be able to deal with a variety of challenges well.

learn what to say and say it automatically.

2. After working for some time, customer service advisors
a.

all quickly become company managers.

can start to learn customer care and language skills.

have a choice of career moves for the next stage in their career.

3. Experienced customer service advisors have shown that they can
a.

use the telephone.

cope well with a high volume of work.

improve their language skills.

4. Jobs in call centres are
a.

not characterized by the same pressures as coal mining.

as difficult as coal mining and industrial manufacturing.

harder than coal mining and industrial manufacturing.

5. When a customer service advisor talks to a customer, they
a.

both have a problem.

both should be patient.

are both under pressure.

PART III. Language Elements

Task 5

10p

Complete the sentences with English translations of the words given in brackets so that the sentences are
grammatically correct. Do not change the words given.

I’m afraid we may not be able to(dotrzymaćterminu), as we are behind schedule.

We have our repeat customers and we need to (zaspokoićichoczekiwania).

Janet,(chcę, żebyśzadzwoniła do)Mr McCormick, the Head of our Sales Department.

(Jakwiecie),we are going to close down our factory in China and move production to Chile.

I’m happy to say that(udałosięnamkupić)some really good-quality, but low-priced items.

Task 6

10p

Study the following chart and read the description below. Choose 10 out of the 15 given words to complete the
description. Do not change the form of the words. Use each word only once.

comparing

reached

oscillated

between

significant

rise

dramatically

decrease

measured

from

peak

stood

The graph shows the number of hits to two new music
sites  on  the  web,  1)_______  in  thousands  over  a
period of fifteen days.
As  far  as  Music  Choice  is  concerned,  the  number  of
visits  to  the  site  2)_______  between  20,000  and
40,000 in the first eleven days, except for day 3 when
it 3)_______ the level of 60,000. By contrast, visits to
the

Pop

Parade

site

fell

4)_______

from

approximately 120,000 hits on day 1 to around 30,000
on day 7. 5)_______ day 11 to day 15, the number of
visits  to  the  Music  Choice  fluctuated,  reaching  a
6)_______  of  over  120,000  on  day  14.  Despite  a
7)_______  to  less  than  40,000  hits  on  day  7,  Pop
Parade  saw  a  huge  8)_______  in  the  number  of  hits
between  days  9  and  11,  reaching  a  total  of  over
150,000 hits on day 11. At the end of the  fifteen-day
period,  the  number  of  hits  to  Pop  Parade  9)_______
at  around  170,000,  whereas  the  number  of  visits  to
Music  Choice  showed  a  decline  10)_______  around
70,000.

Task 7

10p

Read the text below and decide which answer: a, b or c best fits each gap.

The computer distribution company that got its IT security wrong

Comptek were responsible for 1)_____ their clients on aspects of computer hardware and software, including security and
anti-virus protection. But it turns out the company weren’t following their own advice.
For a start, they 2)_____ have a proper firewall to protect their own servers. They hadn’t even installed 3)_____ basic anti-
virus  software  they  sold  themselves.  On  top  of  this,  they  had  a  relaxed  attitude  to  staff  sending  personal  emails,  and
downloading  files  and  programmes  from  4)_____  Internet.  One  of  the  company’s  ex-employees  claimed:  ‘We  5)_____  use
the computers for any private purpose, without being monitored.’ As a result, the system crashed regularly, operational time
was  slowed,  and  orders  were  lost.  An  independent  IT  expert  6)_____  in  an  interview  that  such  a  situation  7)_____  place
before in the computer industry. But the real disaster struck with the latest international 'worm' virus. Within seconds of an
employee opening the attachment on one of his emails, the whole system was down, the main database was destroyed, and
the virus 8)_____ out to all the addresses on the Comptek mailing lists. Luckily for most of the recipients, they had already
installed the correct protection. However, it was too late for Comptek – they went out of business overnight!
When, during an interview yesterday,we asked former Comptek employees the question: ‘What 9)_____ youdonow, if the
company  still  existed,  to  protect  your  business?,’  the  answer  was:  ‘Anything  we  could.’  However,  it’s  10)_____  for  the
employees to change what has already happened. The only thing left to do is never to repeat such mistakes in the future.

1.

a) advice

b) advising

c) to advise

a) weren’t

b) hadn’t

c) didn’t

a) any

b) a

c) no

a) the

b) an

c) -

a) should

b) could

c) mustn’t

a) said

b) told

c) asked

a) had never taken

b) never took

c) never takes

a) was sending

b) sent

c) was being sent

a) will

b) would

c) did

10. a) late enough

b) late, too

c) too late

Task 8

10p

Read the text below. Use the word given in capital letters at the end of each line to form a word that fits in the
numbered space.

A 1)__________ workforce is a great business asset that can help you get ahead of the
competition.  Consider  what  motivates  your  staff.  You  may  need  to  2)__________  a
more sociable environment or encourage a feeling of 3)__________ for a job well done
and recognition by peers. 4)__________, some people may show resistance to change.
But this will soon 5)__________ if you explain why you are making the changes.
People enjoy trying to reach a goal or exceed a target. However, goals and targets must
be agreed with all 6)__________, not imposed on them from above. Regular feedback
isnecessary. This could be formal appraisal sessions or 7)_________chats on
current work. Criticism should not be avoided. Staff who feel that one 8)__________ is
never punished for poor 9)__________ can quickly lose their spirit.
Bonus  schemes  can  be  set  up  to  link  final  pay  to  individual  or  team  results.  For  the
goals to be effective, the 10)__________ must define them clearly.

1) MOTIVATE
2) CREATIVE
3) SATISFY
4) INITIAL
5) APPEAR

6) EMPLOY
7) FORMAL
8) INDIVIDUALLY
9) PERFORM

10) MANAGE

Task 9

10p

Complete the sentences below with the correct mathematical expressions. The first letter is given.

A p_________ number is a natural number >1 which has only two positive divisors - one and itself.

If we wish to express a vulgar fraction as a p_________, we must multiply it by one hundred.

In the vulgar fraction ¾, four is the d_________.

Any number to the p_________ of 0 is equal to one.

Each number consists of a combination of d_________.

The s_________ r_________ of thirty six is six.

If we convert two thirds into a d_________ fraction, the result is 0.(6).

The t_________ of 7 and 3 equals 10.

Amixed number is a number which consists of an i_________ and a fraction.

10.

In British English, 0.35 is read as n_________ point three five.

PART IV. Writing

Task 10 10p
Write an email (100-120 words) in an appropriate style,in response to the job advertisementbelow,including all
the points given:

SHOP MANAGER

WANTED

We are looking for new shop managers in Lodz.

Do you enjoy the excitement of running your own shop?

Are you sociable, resourceful and well-organised?

Can you operate under stress?

Can you manage up to 20 staff?

Are you a competent Spanish speaker?

To apply, email Ray Wilson at

ray.wilson@hedleys.com

Closing date for applications: 24th December 2013

Describe your:

•

work experience

•

knowledge of foreign languages

•

personal qualities

Ask about:

•

the shop – location?

CENTRUM JĘZYKOWE POLITECHNIKI ŁÓDZKIEJ

EGZAMIN Z JĘZYKA ANGIELSKIEGO NA POZIOMIE

ZIMA 2013

Sala nr_______

ANSWER SHEET

Imię i nazwisko:______________________________________________ Numer albumu _____________________

Wydział / Semestr :_______________

Data: ____________ Lektor :_________________________________

Task 1

Task 2

Task 3

Task 4

Task 5

Task 6

Task 7

Task 8

Task 9

Task 10

Total score

________/100p

PART I. LISTENING COMPREHENSION (20p)

Task 1 (10p)

Task 2 (10p)

PART II. READING COMPREHENSION (20p)

Task 3 (10p)
1.

Task 4 (10p)
1.

PART III. LANGUAGE ELEMENTS (50p)

Task 5 (10p)

I’m afraid we may not be able …………………………………………………………………..……………………………………………….. as we are behind schedule.

We have our repeat customers and we need to ……………………………………………….……………………………………………………………………………………

Janet, …………………………………………………………………………………………………………………… Mr McCormick, the Head of our Sales Department.

…………………………………………………………………………………, we are going to close down our factory in China and move production to Chile.

I’m happy to say that …………………………………………………………………………………………………. some really good-quality, but low-priced items.

Task 6 (10p)

10.

Task 7 (10p)

10.

Task 8 (10p)
1.

10.

Task 9 (10p)
1.

10.

PART IV. WRITING (10p)
Task 10

From:

To:

Subject:

………………………………………………………………………………………………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………….……………………….……………………………………………………

……………………………………………………………………………..………………………………………………………………………………………………………………………………………

……..………………………………………………………………………………………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………………………..………………………………………………………………

………………………………………………………………………………..……………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………………………………..………………..

Kryteria oceny formy pisemnej B2

L.p.

Maksymalnaliczbapunktów - 10

Przyznanepunkty

Treść

4 x 0,5 = 2

Forma

Rejestr

Bogactwojęzykowe

Poprawnośćjęzykowa

CENTRUM JĘZYKOWE POLITECHNIKI ŁÓDZKIEJ

EGZAMIN Z JĘZYKA ANGIELSKIEGO NA POZIOMIE B2

Zima 2013

ANSWER KEY

Opracował: Zespół ds. Egzaminów

PART I. LISTENING COMPREHENSION (20p)

Task 1 (10p)

Adapted from: Achieve IELTS

every day

(each day, all days,

whole week, etc.)

4.30

(four thirty, 16.30, half

past four, etc.)

two hours

(2 hours, 2 hrs, 120

minutes, etc.)

power station

£ 4.50

(4.50 pounds, 4.50 £,

four

and

half

pounds/£, etc.)

Task 2 (10p)

Adapted from: Language Leader

1 T

2. F

3. T

4. F

5. F

PART II. READING COMPREHENSION (20p)

Task 3 (10p)

Adapted from: Adapted from: Benchmark

Task 4 (10p)

Adapted from: The Business

PART III. LANGUAGE ELEMENTS (50p)

Task 5 (10p)

meet the deadline

satisfy/fulfil/meet their expectations

I want you to call/ring/phone

As you know

we (have) managed to buy / we (have) succeeded in buying

Task 6 (10p)

measured

oscillated
(reached,
measured)

reached

dramatically

from

peak

decrease

rise

stood

10.

Task 7 (10p)

Adapted from: International Express Intermediate

10.

Task 8 (10p)

MOTIVATED

EMPLOYEES

CREATE

INFORMAL

SATISFACTION

INDIVIDUAL

INITIALLY

PERFORMANCE

DISAPPEAR

10.

MANAGER(S)/

MANAGEMENT

Task 9 (10p)

prime

square root

percentage

decimal

denominator

total

power

integer

digits

10.

nought

Audio scripts:

Task 1
Answer  machine:  Hello,  this  is  the  Electric  Mountain  Visitor  Centre.  To  hear  our  opening  times,  press  1.  To  speak  to  an
information officer, please hold the line.
Officer: Hello, Electric Mountain Visitor Centre.
Catherine: Hello, I'd like to arrange a visit to the centre and I wonder if you could give me some information about it.
Officer: Sure. To start with we're open every day from May to October; then from November to March it's five days a week.
Catherine: I'll be coming in May.
Officer:  Then  you  need  to  know  the  opening  times.  In  May  we  open  at  10.30  in  the  morning  and  close  at  4.30.  Are  you
staying near the visitor centre?
Catherine: We're staying at Caernarfon.
Officer: Then you're not too far away. The tour takes two hours, so that's 11,1 and 3 to catch a tour.
Catherine: Can you tell me what the tour includes?
Officer: Let me give you a quick description. There are three parts to the tour: some at the Electric Mountain Visitor Centre
and some of it at the power station itself.
Catherine: OK.
Officer:  The  tour  starts  with  a  multi-media  sound  and  vision  show  here,  at  Electric  Mountain.  From  here,  a  tour  bus  will
transport you underground to the power station for a guided tour of the power station. From the main gallery, you can see
Dinorwig's massive generators in action.
Catherine: Could you tell me what Dinorwig is?
Officer:  That's  the  name  of  the  mountain  where  the  power  station  is.  In  the  gallery  we  show  you  a  film  that  explains  the
building and commissioning of the power station. Then the bus takes you up to the surface and back to the Electric Mountain
Visitor Centre.
Catherine: And that takes two hours?
Officer: That's right.
Catherine: And how much does it cost?
Officer: Are you part of a group or a student?
Catherine: I'm a student.
Officer: Well, we have a special discounted rate for students — the full price for an adult is £6, but for students it's £4.50.
Catherine: What about for groups? The tour sounds really interesting; so maybe I could get more people to come.
Officer: The minimum number of people per group is 20 and we have special rates for this.
Catherine: Would you mind telling me the group rate?
Officer: Of course not; its £70 per group.
Catherine: OK, well I’ll get back to you later.
Officer: You're very welcome. Bye.

Adapted from: Achieve IELTS

Task 2
What are the websites you can rely on? Well, of course, government-sponsored sites, educational sites run by universities or
medical  schools,  and  websites  of  well  known  professional  organizations,  they’re  usually  non-profit  making  and  should  be
trustworthy, you can rely on them. By the way, government agencies in the UK usually have the suffix .gov in the address,
and educational bodies have .ac, though in the United States .edu is more commonly used for academic sites. Professional
organizations and charities sometimes have .org and commercial organizations  often finish with .com. A word about health
and medical information you find on the net. Any statement or evidence should be supported by well established research or
medical  institutions.  Or,  if  the  material  you  find  has  been  reviewed  by  an  expert,  that’s  a  good  sign.  We  call  that  ’peer
reviews’. If the material has not been reviewed, then be careful. Check other sources, other websites, to see if they support
the  statement  or  evidence  you  have  found.  The  material  should  be  up  to  date  –  medical  sites  should  really  be  updated
weekly or monthly – well that’s the ideal. I think one other point is worth mentioning. It’s important the website separates
opinion from research results. Research results are based on evidence, and you need to know what the evidence is. It’s OK
for opinions to be included in the website, as long as it’s clear they are opinions, and not scientific facts. Oh yes, and by the
way, a good website will provide links  with other  sources  of information so you can  check if these back up the findings or
research results.
Well, I hope these tips will help you to evaluate information you get from Internet websites. You’re lucky to have this source
of information. When I was studying medicine, the library was the main source of information for me. Nowadays, I use the
Internet a lot in me research, but I’m very careful what websites I use, I’m sure you will be too.

Adapted from: Language Leader