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Customer and Market Operations

Service Bulletin No. SB-014/13.12.04

EMEA Customer Care

RM-1

RoHS compliant

INSTRUCTIONS HOW TO REPAIR USB FLASH FAILED DEVICES

Needed HW / SW:

TYPE

DESCRIPTION

NOTE

FPS-10 Flash

Prommer

AD-23FS

Flash Adapter

or MJ-26 Module Jig

CU-4 Control

Unit

PCS-1 Power

Cable

XCS-4 Modular

Cable

Erase Image

Erase_rap_adl_loader.fps8

Procedure:

1. Make sure latest RM-1 data package is downloaded and installed
2. Make sure that the data package includes the same variant that was

previously used in the device

3. Attach RM-1 device to Flash Adapter AD-23FS (or Module Jig MJ-26)
4. Attach all necessary cables
5. Download Erase Image erase_rap_adl_loader.fps8 file from PWS and

save it to your hard drive location e.g. C\Temp

6. Start Phoenix. Do not try to scan product or open product.
7. Choose Flashing -> SW Update

Level 1

Level 2

x

Level 3

x

Level 4

Ref.

RM-1 SB-014

Copyright © Nokia Corporation 2004

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8. Select Browse and select directory where you saved the erase file e.g.

C:\Temp

9. When file has been selected, press Start

Level 1

Level 2

x

Level 3

x

Level 4

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RM-1 SB-014

Copyright © Nokia Corporation 2004

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10. At this moment Phoenix gives error-message, but press Yes to start

flashing.

11. When flashing is completed there might come screen where user is

instructed to turn power on to phone. If this kind of screen appears press
Cancel.

12. After erase file has been successfully flashed, you must flash device with

correct device software.

13. Flashing files must be selected manually because device is not yet fully

functional

14. Select right files for Image File and PPM File boxes

-

Image File is typically in c:\Program Files\Phoenix\Products\RM-1\
directory and filename ending is .C0R

-

PPM File is typically in the same directory as Image File. E.g. Euro
1 variant PPM file ending is .v02. At this moment it is possible to
select any PPM file because phone must be flashed one more time
to ensure that device is returned to customer with correct variant

Level 1

Level 2

x

Level 3

x

Level 4

Ref.

RM-1 SB-014

Copyright © Nokia Corporation 2004

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Level 1

Level 2

x

Level 3

x

Level 4

Ref.

RM-1 SB-014

Copyright © Nokia Corporation 2004

15. When right files are now selected to Image File and PPM File Boxes press

Start.

16. Most likely Phoenix gives an error message after pressing start, but this is

normal. Press Yes and flashing continues.

17. When device is successfully flashed, close SW-Update screen
18. Now Phoenix recognize RM-1 device normally
19. Choose Flashing -> SW-Update
20. Phoenix reads device product code and selects right image file and variant

for the phone

21. Press Start and wait until flashing is done
22. RM-1 device is now fully functional again.