DFC 5.6 - Management Review Process

Rev 1-1-03

ISO Management Representative

Top Management (includes CEO, CFO, COO and HRO) .

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Plan and Schedule

Management

Review Meeting

Significant

Impact on

QMS?

Prepare

Management

Review Inputs

Issue Management

Review Agenda

Analyze Results

and Trends

Monitor Objectives

and Operations

Yes

NO

Status Reports on Actions from Previous Management Reviews

Identification of any Strategic or Operational Changes that could affect the QMS

Identification of any Policy Issues Requiring Review

Status Reports on Progress towards meeting specific improvement objectives:

Customer Satisfaction; (includes complaints and satisfaction data); COO/Sales Manager per SOP 8.2.1

Supplier Performance; COO/Materials Manager per SOP 7.4.1

Overall QMS Effectiveness ; ISO Management Representative per SOP 8.2.2 and SOP 8.5

(includes audit results and corrective and preventive actions)

Overall Operational Efficiency; CFO

Competency and Training Effectiveness; HRO per SOP 6.2.2

Overall Product Performance; COO/Engineering Manager per SOP 7.3

Overall Effectiveness of Production Operations; COO/Production Manager per SOP 7.5.1,SOP 7.5.5, and SOP 6.3

Overall Product Quality; COO/Quality Manager per SOP 8.2.4

Presentation of New or Changed Objectives

Recommendations for Improvement and Plans (including resources) Required for Implementation

Review Inputs and

Develop Outputs

Actions to Improve Effectiveness of the QMS

and its Processes

Actions to Improve Products

Actions to Provide Needed Resources

New or Revised Improvement Objectives

Issue Management

Review Minutes

Monitor

Implementation of

Actions Resulting

from Management

Review

Assess Overall

QMS Effectiveness

Assess Process for

Effectiveness

per PAW 5.6

per SOP 8.2.2 and SOP 8.5